{"id":12596,"date":"2021-09-02T14:10:06","date_gmt":"2021-09-02T05:10:06","guid":{"rendered":"https:\/\/platanosjapon.com\/?page_id=12596"},"modified":"2026-09-30T05:35:30","modified_gmt":"2026-09-29T20:35:30","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/platanosjapon.com\/es\/frequently-asked-questions-faq\/","title":{"rendered":"Preguntas frecuentes (FAQ)"},"content":{"rendered":"<div class=\"accordion\">\n<p><!-- ==================================================\n1. ORDERING & BUYING\n================================================== --><\/p>\n\t<div id=\"accordion-3663021784\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3663021784-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-order-and-buy-plantains?\" aria-expanded=\"false\" aria-controls=\"accordion-3663021784-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo puedo pedir y comprar pl\u00e1tanos?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3663021784-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3663021784-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>Solo online<\/h4>\n<p>Plantains Japan tiene su sede en Minato-ku, Tokio. Operamos \u00fanicamente online y no tenemos una tienda f\u00edsica abierta al p\u00fablico.<\/p>\n\n<h4>Pedidos por el sitio web<\/h4>\n<p>Puede realizar su pedido a trav\u00e9s del carrito de compras de nuestro sitio web:<\/p>\n<p><a href=\"https:\/\/platanosjapon.com\/es\/\" target=\"_blank\" rel=\"noopener\">https:\/\/platanosjapon.com\/<\/a><\/p>\n<p>Siga las instrucciones que aparecen en pantalla y proporcione informaci\u00f3n correcta al realizar su pedido. Los detalles de su pedido ser\u00e1n confirmados por correo electr\u00f3nico o WhatsApp.<\/p>\n\n<h4>Pedidos por WhatsApp<\/h4>\n<p>Tambi\u00e9n puede enviar una solicitud de pedido a trav\u00e9s de nuestras p\u00e1ginas y formularios de pedidos por WhatsApp.<\/p>\n<p>Su pedido queda confirmado \u00fanicamente despu\u00e9s de que confirmemos la disponibilidad del producto, el precio y los detalles de entrega en la conversaci\u00f3n de WhatsApp.<\/p>\n<p>Por favor, conserve un registro de su pedido confirmado.<\/p>\n\n<h4>\u00bfNecesita ayuda para realizar un pedido?<\/h4>\n<p>Si tiene dificultades para utilizar nuestro sitio web, podemos tomar su pedido manualmente por WhatsApp o mensaje de texto SMS.<\/p>\n<p>Primero, consulte los detalles del producto en nuestro sitio web y luego env\u00edenos:<\/p>\n<ol>\n<li>Producto solicitado<\/li>\n<li>Fecha de entrega solicitada<\/li>\n<li>Horario de entrega solicitado<\/li>\n<li>Nombre del cliente<\/li>\n<li>N\u00famero de tel\u00e9fono<\/li>\n<li>Prefectura<\/li>\n<li>C\u00f3digo postal<\/li>\n<li>Direcci\u00f3n de entrega completa y correcta<\/li>\n<\/ol>\n<p>Una vez que recibamos esta informaci\u00f3n, procesaremos y confirmaremos su pedido.<\/p>\n\n<h4>Pedido m\u00ednimo<\/h4>\n<p>El pedido m\u00ednimo es una caja.<\/p>\n<p>La caja m\u00e1s peque\u00f1a disponible tanto para pl\u00e1tanos verdes como maduros es de 5 kilos. Consulte la p\u00e1gina de cada producto para conocer los tama\u00f1os y la disponibilidad actuales.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ==================================================\n2. STOCK & ARRIVAL NOTIFICATIONS\n================================================== --><\/p>\n\t<div id=\"accordion-786230350\" class=\"accordion-item\">\n\t\t<a id=\"accordion-786230350-label\" class=\"accordion-title plain\" href=\"#accordion-item-when-are-plantains-available-and-how-do-notifications-work?\" aria-expanded=\"false\" aria-controls=\"accordion-786230350-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfCu\u00e1ndo est\u00e1n disponibles los pl\u00e1tanos y c\u00f3mo funcionan las notificaciones?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-786230350-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-786230350-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>Plantain availability<\/h4>\n<p>Our plantains are imported from Central and South America. Availability depends on harvest conditions, vessel schedules, port operations and other international shipping conditions.<\/p>\n<p>Our goal is to receive approximately one container per month whenever conditions allow.<\/p>\n<p>After a container arrives in Japan, sales do not begin immediately. The shipment must first complete customs clearance, quarantine and inspection procedures, followed by warehouse quality checks.<\/p>\n<p>Once the shipment is cleared and ready for sale, we open orders and notify registered customers.<\/p>\n<h4>Arrival notifications<\/h4>\n<p>You can request an arrival notification from the product page or our out-of-stock notification form.<\/p>\n<p>Notifications may be sent by SMS text message and\/or WhatsApp.<\/p>\n<p>Please make sure your Japanese mobile number is registered correctly.<\/p>\n<p>Stock is limited, so we recommend placing your order as soon as possible after receiving a notification.<\/p>\n<p>Ripe plantains are particularly limited and may sell out quickly.<\/p>\n<h4>Notification delivery<\/h4>\n<p>Notification delivery cannot be guaranteed.<\/p>\n<p>Messages may be delayed, blocked or not delivered because of carrier filtering, network conditions, roaming, device settings or an incorrect telephone number.<\/p>\n<p>WhatsApp settings such as Disappearing Messages may also remove messages before you see them.<\/p>\n<p>If you are expecting a notification but have not received one, please contact us for the latest stock information.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ==================================================\n3. DELIVERY\n================================================== --><\/p>\n\t<div id=\"accordion-545054916\" class=\"accordion-item\">\n\t\t<a id=\"accordion-545054916-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-does-delivery-work?\" aria-expanded=\"false\" aria-controls=\"accordion-545054916-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo funciona la entrega?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-545054916-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-545054916-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>Shipping conditions<\/h4>\n<p>Plantains are shipped at room temperature to reduce the risk of chilling damage.<\/p>\n<h4>Delivery timing<\/h4>\n<p>The earliest available delivery date is shown on the product page.<\/p>\n<p>Same-day dispatch and same-day delivery are not available.<\/p>\n<p>During checkout, you can select a requested delivery date and time slot.<\/p>\n<p>Please be available during your selected delivery period. Delivery may be delayed because of traffic, weather, address problems, carrier conditions or other unexpected circumstances.<\/p>\n<h4>Delivery time slots<\/h4>\n<p>Available delivery time slots include:<\/p>\n<ul>\n<li>08:00\u201312:00<\/li>\n<li>14:00\u201316:00<\/li>\n<li>16:00\u201318:00<\/li>\n<li>18:00\u201320:00<\/li>\n<li>20:00\u201321:00<\/li>\n<\/ul>\n<p>Some regions may not support every time slot.<\/p>\n<p>For example, some Kansai areas such as Kobe, Kyoto and Nara may not offer the 08:00\u201312:00 time slot.<\/p>\n<h4>Shipping companies<\/h4>\n<p>Yamato Kuroneko is normally used for green plantain deliveries.<\/p>\n<p>Yamato Kuroneko and\/or Japan Post may be used for ripe plantain deliveries.<\/p>\n<h4>Areas requiring additional delivery time<\/h4>\n<p>Some regions require air transport, ferry connections or other additional transport arrangements.<\/p>\n<ul>\n<li>Okayama may experience ferry-related delays.<\/li>\n<li>Okinawa, Fukuoka, Nagasaki, Hokkaido and remote islands require air transport.<\/li>\n<\/ul>\n<p>These areas may experience delays because of weather, flight cancellations, missed connections or other transport conditions.<\/p>\n<p>Regions marked <strong>(+2 days)<\/strong> in your order information require additional delivery time after dispatch.<\/p>\n<p>When we become aware of a significant delivery delay, we will try to notify the affected customer by SMS text message.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ==================================================\n4. SHIPPING COSTS & REGIONAL DELIVERY\n================================================== --><\/p>\n\t<div id=\"accordion-2792838551\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2792838551-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-much-does-shipping-cost-and-where-do-you-deliver?\" aria-expanded=\"false\" aria-controls=\"accordion-2792838551-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfCu\u00e1nto cuesta el env\u00edo y a qu\u00e9 lugares realizan entregas?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2792838551-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2792838551-label\">\n\t\t\t\n<div class=\"translation-block\">\n<p>Shipping is included at no additional charge for most customers in the Kanto, Chubu and Kansai regions.<\/p>\n<p>Other regions require an additional shipping charge because of distance, air transport and\/or ferry requirements.<\/p>\n<h4>Free shipping \u2014 \u00a50 per box<\/h4>\n<ul>\n<li>Aichi \u611b\u77e5\u770c<\/li>\n<li>Chiba \u5343\u8449\u770c<\/li>\n<li>Fukui \u798f\u4e95\u770c<\/li>\n<li>Gifu \u5c90\u961c\u770c<\/li>\n<li>Gunma \u7fa4\u99ac\u770c<\/li>\n<li>Hyogo \u5175\u5eab\u770c<\/li>\n<li>Ibaraki \u8328\u57ce\u770c<\/li>\n<li>Ishikawa \u77f3\u5ddd\u770c<\/li>\n<li>Kanagawa \u795e\u5948\u5ddd\u770c<\/li>\n<li>Kyoto \u4eac\u90fd\u5e9c<\/li>\n<li>Mie \u4e09\u91cd\u770c<\/li>\n<li>Nagano \u9577\u91ce\u770c<\/li>\n<li>Nara \u5948\u826f\u770c<\/li>\n<li>Niigata \u65b0\u6f5f\u770c<\/li>\n<li>Osaka \u5927\u962a\u5e9c<\/li>\n<li>Saitama \u57fc\u7389\u770c<\/li>\n<li>Shiga \u6ecb\u8cc0\u770c<\/li>\n<li>Shizuoka \u9759\u5ca1\u770c<\/li>\n<li>Tochigi \u6803\u6728\u770c<\/li>\n<li>Tokyo \u6771\u4eac\u90fd<\/li>\n<li>Toyama \u5bcc\u5c71\u770c<\/li>\n<li>Wakayama \u548c\u6b4c\u5c71\u770c<\/li>\n<li>Yamanashi \u5c71\u68a8\u770c<\/li>\n<\/ul>\n<h4>\u00a5500 per box<\/h4>\n<ul>\n<li>Akita \u79cb\u7530\u770c<\/li>\n<li>Aomori \u9752\u68ee\u770c<\/li>\n<li>Fukushima \u798f\u5cf6\u770c<\/li>\n<li>Iwate \u5ca9\u624b\u770c<\/li>\n<li>Miyagi \u5bae\u57ce\u770c<\/li>\n<li>Yamagata \u5c71\u5f62\u770c<\/li>\n<\/ul>\n<h4>\u00a5700 per box<\/h4>\n<ul>\n<li>Ehime \u611b\u5a9b\u770c<\/li>\n<li>Fukuoka \u798f\u5ca1\u770c<\/li>\n<li>Hiroshima \u5e83\u5cf6\u770c<\/li>\n<li>Kagawa \u9999\u5ddd\u770c<\/li>\n<li>Kagoshima \u9e7f\u5150\u5cf6\u770c<\/li>\n<li>Kochi \u9ad8\u77e5\u770c<\/li>\n<li>Kumamoto \u718a\u672c\u770c<\/li>\n<li>Miyazaki \u5bae\u5d0e\u770c<\/li>\n<li>Nagasaki \u9577\u5d0e\u770c<\/li>\n<li>Oita \u5927\u5206\u770c<\/li>\n<li>Okayama \u5ca1\u5c71\u770c<\/li>\n<li>Saga \u4f50\u8cc0\u770c<\/li>\n<li>Shimane \u5cf6\u6839\u770c<\/li>\n<li>Tokushima \u5fb3\u5cf6\u770c<\/li>\n<li>Tottori \u9ce5\u53d6\u770c<\/li>\n<li>Yamaguchi \u5c71\u53e3\u770c<\/li>\n<\/ul>\n<h4>Hokkaido \u2014 \u00a51,000 per box<\/h4>\n<p>Delivery to Hokkaido is available from <strong>September through July only<\/strong>.<\/p>\n<p>We do not normally ship plantains to Hokkaido during August.<\/p>\n<p>Hokkaido deliveries require air transport and may be delayed because of adverse weather, flight cancellations or other transport conditions.<\/p>\n<p>During colder months, plantains may also be affected by excessive cold during transport.<\/p>\n<h4>Okinawa \u2014 \u00a51,200 per box<\/h4>\n<p>Delivery to Okinawa is available from <strong>October through May only<\/strong>.<\/p>\n<p>We do not normally ship plantains to Okinawa from June through September because high temperatures during transport increase the risk of rapid ripening and deterioration.<\/p>\n<p>Okinawa deliveries require air transport and may be delayed because of adverse weather, flight cancellations or other transport conditions.<\/p>\n<h4>U.S. military bases and facilities<\/h4>\n<p>We cannot deliver to U.S. military bases, installations or other restricted-access military addresses.<\/p>\n<p>This includes addresses requiring base access, special entry permits, military postal handling, PSC boxes or gate delivery.<\/p>\n<p>Even when an address appears to be a normal Japanese address, the carrier may be unable to complete delivery if the destination is inside a restricted area.<\/p>\n<p>Please use a standard civilian address in Japan, such as a home or workplace.<\/p>\n<p>If you use another person&#8217;s address, make sure they are expecting the delivery. If the order is cash on delivery, they must also be prepared to make payment.<\/p>\n<p>If we cannot process your order and you paid by credit card, the payment will be refunded through Stripe.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ==================================================\n5. PAYMENT & TAX\n================================================== --><\/p>\n\t<div id=\"accordion-1825901243\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1825901243-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-methods-and-taxes-apply?\" aria-expanded=\"false\" aria-controls=\"accordion-1825901243-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 m\u00e9todos de pago se aceptan y qu\u00e9 impuestos se aplican?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1825901243-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1825901243-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>Payment methods<\/h4>\n<p>You can choose from the following payment methods:<\/p>\n<ul>\n<li><strong>Cash on delivery (COD)<\/strong> \u2014 available through the website cart and WhatsApp shop pages and forms.<\/li>\n<li><strong>Online credit card payment<\/strong> \u2014 available through the website shopping cart.<\/li>\n<li><strong>Credit card payment at delivery<\/strong> \u2014 available only when delivery is handled by Yamato Kuroneko. Please ask the delivery driver.<\/li>\n<\/ul>\n<p>Credit card payment at delivery is not available for Japan Post deliveries.<\/p>\n<h4>Consumption tax<\/h4>\n<p>All displayed prices include 8% consumption tax.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ==================================================\n6. PRODUCT QUANTITY, STORAGE & MIXED ORDERS\n================================================== --><\/p>\n\t<div id=\"accordion-2309447645\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2309447645-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-know-about-plantain-quantity,-storage-and-mixed-orders?\" aria-expanded=\"false\" aria-controls=\"accordion-2309447645-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 debo saber sobre la cantidad de pl\u00e1tanos, el almacenamiento y los pedidos mixtos?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2309447645-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2309447645-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>How many plantains are in each box?<\/h4>\n<p>The number of plantains varies because plantains naturally differ in size depending on the season and shipment.<\/p>\n<p>Boxes are sold by total weight, including the box, and not by a fixed number of pieces.<\/p>\n<p>During colder months, the fruit may be smaller, so a box may contain more individual plantains.<\/p>\n<p>During warmer months, the fruit may be larger, so a box may contain fewer individual plantains.<\/p>\n<p>Please check the individual product page for the approximate number of pieces in each box.<\/p>\n<h4>Natural moisture loss<\/h4>\n<p>Plantains may lose a small amount of moisture during storage and transport, particularly in cold and dry conditions.<\/p>\n<p>Because of this, the delivered box weight may occasionally be slightly lower than the indicated weight.<\/p>\n<p>This is normal for fresh produce and does not necessarily mean that the order was short-packed.<\/p>\n<h4>Storage guidance<\/h4>\n<p>Storage life depends on temperature, humidity and seasonal conditions.<\/p>\n<ul>\n<li><strong>Green plantains:<\/strong> consume within approximately 7 days of the displayed delivery date.<\/li>\n<li><strong>Ripe plantains:<\/strong> consume within approximately 5 days of the displayed delivery date.<\/li>\n<li><strong>Recommended storage:<\/strong> 10\u201315\u00b0C in a cool, dry place away from direct sunlight and heat.<\/li>\n<\/ul>\n<p>Storing plantains for too long may reduce their quality.<\/p>\n<p>In cold conditions, plantains may harden, develop dark peel marks and become difficult to peel. The pulp may also lose its best texture and flavor.<\/p>\n<p>Long-term storage is therefore not recommended.<\/p>\n<p>Please refer to our Terms and Conditions for complete storage guidance.<\/p>\n<h4>Can green and ripe plantains be packed in the same box?<\/h4>\n<p>No. Green and ripe plantains are processed, packed and shipped from different facilities because they require different handling and storage conditions.<\/p>\n<p>They are therefore always packed in separate boxes.<\/p>\n<p>If you want both green and ripe plantains, you can order them separately or choose our <strong>Mixed 10kg product<\/strong>.<\/p>\n<p>The Mixed 10kg product consists of:<\/p>\n<ul>\n<li>One 5kg box of green plantains<\/li>\n<li>One 5kg box of ripe or semi-ripe plantains<\/li>\n<\/ul>\n<p>Because the two boxes are processed at different facilities, they may have different dispatch times, tracking numbers or delivery times.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ==================================================\n7. DELIVERY & ORDER PROBLEMS\n================================================== --><\/p>\n\t<div id=\"accordion-3796385236\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3796385236-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-do-if-there-is-a-delivery-or-order-problem?\" aria-expanded=\"false\" aria-controls=\"accordion-3796385236-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 debo hacer si hay un problema con la entrega o el pedido?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3796385236-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3796385236-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>I missed the delivery<\/h4>\n<p>Check your mailbox for a missed-delivery notice.<\/p>\n<ul>\n<li>Yamato Kuroneko normally uses a yellow notice.<\/li>\n<li>Japan Post normally uses a red notice.<\/li>\n<\/ul>\n<p>Follow the instructions on the notice and request re-delivery as soon as possible.<\/p>\n<p>For same-day re-delivery, the request generally needs to reach the delivery company before 17:00.<\/p>\n<p>If you need assistance, contact us and provide your tracking number.<\/p>\n<p><strong>Important:<\/strong> Plantains are perishable. Please receive the parcel as soon as possible after the first delivery attempt.<\/p>\n<p>If the parcel is held by the delivery company for too long or returned to us, we may not be able to send a replacement.<\/p>\n<h4>Returned boxes<\/h4>\n<p>Returned boxes create significant cost and food waste.<\/p>\n<p>If your box is returned, future deliveries may be paused until you contact us and we approve reactivation of your account.<\/p>\n<p>Future orders may also be changed from cash on delivery to credit card payment.<\/p>\n<h4>I accidentally ordered twice<\/h4>\n<p>If you believe you placed a duplicate order through the website and WhatsApp forms, please contact us immediately and provide both order details.<\/p>\n<p>To avoid confusion, please place your order only once \u2014 either through the website or WhatsApp shop pages and forms.<\/p>\n<p>If your first attempt contained an error and you placed a second, correct order, contact us as soon as possible so that we can cancel the incorrect order before processing.<\/p>\n<p>Duplicate orders create additional handling, shipping costs and food waste.<\/p>\n<p>Repeated misuse may result in cash on delivery being removed from the account. In serious cases, service may be suspended or terminated.<\/p>\n<h4>Refused delivery<\/h4>\n<p>If a customer refuses an order that was correctly dispatched according to the information provided, future orders may be changed from cash on delivery to credit card payment only.<\/p>\n<p>Repeated or serious cases may result in temporary suspension or termination of service.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ==================================================\n8. CLAIMS\n================================================== --><\/p>\n\t<div id=\"accordion-2152028053\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2152028053-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-you-handle-claims?\" aria-expanded=\"false\" aria-controls=\"accordion-2152028053-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo gestionan las reclamaciones?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2152028053-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2152028053-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>Plazo de 48 horas para reclamaciones<\/h4>\n<p>Por favor, cont\u00e1ctenos dentro de las <strong>48 horas posteriores a la fecha y hora de entrega solicitadas<\/strong>.<\/p>\n<p>Las reclamaciones presentadas despu\u00e9s de 48 horas no est\u00e1n cubiertas.<\/p>\n\n<h4>Fotograf\u00edas requeridas<\/h4>\n<p>Por favor, proporcione fotograf\u00edas claras que muestren:<\/p>\n<ol>\n<li>La etiqueta de env\u00edo<\/li>\n<li>El exterior de la caja<\/li>\n<li>El interior de la caja<\/li>\n<li>Todos los pl\u00e1tanos afectados<\/li>\n<\/ol>\n\n<h4>\u00bfQu\u00e9 no est\u00e1 cubierto?<\/h4>\n<p>Los cambios de calidad causados por las siguientes situaciones no est\u00e1n cubiertos:<\/p>\n<ul>\n<li>Entrega no recibida<\/li>\n<li>Recogida o nueva entrega retrasada<\/li>\n<li>Condiciones de almacenamiento en el hogar<\/li>\n<li>Resultados de la maduraci\u00f3n en casa<\/li>\n<\/ul>\n<p>Consulte nuestros T\u00e9rminos y Condiciones para conocer la pol\u00edtica completa de reclamaciones.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"iawp_total_views":654,"footnotes":""},"class_list":["post-12596","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/platanosjapon.com\/es\/wp-json\/wp\/v2\/pages\/12596","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/platanosjapon.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/platanosjapon.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/platanosjapon.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/platanosjapon.com\/es\/wp-json\/wp\/v2\/comments?post=12596"}],"version-history":[{"count":6,"href":"https:\/\/platanosjapon.com\/es\/wp-json\/wp\/v2\/pages\/12596\/revisions"}],"predecessor-version":[{"id":40461,"href":"https:\/\/platanosjapon.com\/es\/wp-json\/wp\/v2\/pages\/12596\/revisions\/40461"}],"wp:attachment":[{"href":"https:\/\/platanosjapon.com\/es\/wp-json\/wp\/v2\/media?parent=12596"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}