{"id":12602,"date":"2021-09-02T14:17:22","date_gmt":"2021-09-02T05:17:22","guid":{"rendered":"https:\/\/platanosjapon.com\/?page_id=12602"},"modified":"2026-09-29T19:01:26","modified_gmt":"2026-09-29T10:01:26","slug":"terminos-y-condiciones","status":"publish","type":"page","link":"https:\/\/platanosjapon.com\/es\/terms-and-conditions\/","title":{"rendered":"T\u00e9rminos y Condiciones"},"content":{"rendered":"<div class=\"accordion\">\n<p><!-- ================================================== 1. ORDERING ================================================== --><\/p>\n\t<div id=\"accordion-1635300308\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1635300308-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-order-and-buy-plantains?\" aria-expanded=\"false\" aria-controls=\"accordion-1635300308-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo puedo pedir y comprar pl\u00e1tanos?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1635300308-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1635300308-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>Solo online<\/h4>\n<p>Plantains Japan tiene su sede en Minato-ku, Tokio. Operamos \u00fanicamente online y no tenemos una tienda f\u00edsica abierta al p\u00fablico.<\/p>\n<h4>Pedidos por el sitio web<\/h4>\n<p>Puede pedir nuestros productos a trav\u00e9s del carrito de compras de nuestro sitio web:<\/p>\n<p><a href=\"https:\/\/platanosjapon.com\/es\/\" target=\"_blank\" rel=\"noopener\">https:\/\/platanosjapon.com\/<\/a><\/p>\n<p>Siga las instrucciones que aparecen en pantalla y proporcione informaci\u00f3n correcta al realizar su pedido.<\/p>\n<h4>Pedidos por WhatsApp<\/h4>\n<p>Tambi\u00e9n puede enviar una solicitud de pedido a trav\u00e9s de nuestra p\u00e1gina de pedidos por WhatsApp.<\/p>\n<p>Un mensaje de WhatsApp se considera una solicitud de pedido. Su pedido queda confirmado \u00fanicamente despu\u00e9s de que confirmemos el producto, la disponibilidad, el precio y los detalles de entrega en la conversaci\u00f3n de WhatsApp.<\/p>\n<p>Por favor, conserve un registro de su pedido confirmado.<\/p>\n<h4>\u00bfNecesita ayuda para realizar un pedido?<\/h4>\n<p>Si tiene dificultades para utilizar nuestro sitio web, podemos tomar su pedido manualmente por WhatsApp o mensaje de texto SMS.<\/p>\n<p>Primero, consulte los detalles del producto en nuestro sitio web y luego env\u00edenos:<\/p>\n<ol>\n<li>Producto solicitado<\/li>\n<li>Fecha de entrega solicitada<\/li>\n<li>Horario de entrega solicitado<\/li>\n<li>Nombre del cliente<\/li>\n<li>N\u00famero de tel\u00e9fono<\/li>\n<li>Prefectura<\/li>\n<li>C\u00f3digo postal<\/li>\n<li>Direcci\u00f3n de entrega completa y correcta<\/li>\n<\/ol>\n<p>Una vez que recibamos esta informaci\u00f3n, procesaremos y confirmaremos su pedido.<\/p>\n<h4>Pedido m\u00ednimo<\/h4>\n<p>El pedido m\u00ednimo es una caja.<\/p>\n<p>La caja m\u00e1s peque\u00f1a disponible tanto para pl\u00e1tanos verdes como maduros es de 5 kilos. Consulte la p\u00e1gina de cada producto para conocer los tama\u00f1os, precios y disponibilidad actuales.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ================================================== 2. STOCK & NOTIFICATIONS ================================================== --><\/p>\n\t<div id=\"accordion-1923509046\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1923509046-label\" class=\"accordion-title plain\" href=\"#accordion-item-when-are-plantains-available-and-how-do-notifications-work?\" aria-expanded=\"false\" aria-controls=\"accordion-1923509046-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfCu\u00e1ndo est\u00e1n disponibles los pl\u00e1tanos y c\u00f3mo funcionan las notificaciones?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1923509046-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1923509046-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>Disponibilidad de pl\u00e1tanos<\/h4>\n<p>Nuestros pl\u00e1tanos se importan de Am\u00e9rica Central y del Sur, por lo que la disponibilidad puede variar seg\u00fan las condiciones de la cosecha, los horarios de los buques, las operaciones portuarias, los procedimientos aduaneros y otras condiciones del transporte internacional.<\/p>\n<p>Nuestro objetivo es recibir aproximadamente un contenedor al mes, siempre que las condiciones lo permitan.<\/p>\n<p>Despu\u00e9s de que un contenedor llega a Jap\u00f3n, las ventas no comienzan inmediatamente. El env\u00edo primero debe completar los procedimientos de despacho de aduanas, cuarentena e inspecci\u00f3n, seguidos por los controles de calidad en el almac\u00e9n.<\/p>\n\n<h4>Notificaciones de llegada<\/h4>\n<p>Cuando un producto est\u00e1 agotado, puede solicitar una notificaci\u00f3n de llegada desde la p\u00e1gina del producto o mediante nuestro formulario de notificaci\u00f3n de productos agotados.<\/p>\n<p>Las notificaciones pueden enviarse por mensaje de texto SMS y\/o WhatsApp.<\/p>\n<p>Aseg\u00farese de que su n\u00famero de tel\u00e9fono m\u00f3vil japon\u00e9s est\u00e9 registrado correctamente.<\/p>\n<p>Las notificaciones de llegada por SMS requieren un n\u00famero de tel\u00e9fono m\u00f3vil japon\u00e9s que comience con:<\/p>\n<ul>\n<li>070<\/li>\n<li>080<\/li>\n<li>090<\/li>\n<\/ul>\n<p>Las existencias son limitadas, por lo que recomendamos realizar su pedido lo antes posible despu\u00e9s de recibir una notificaci\u00f3n.<\/p>\n<p>Los pl\u00e1tanos maduros son especialmente limitados y pueden agotarse r\u00e1pidamente.<\/p>\n\n<h4>La entrega de notificaciones no est\u00e1 garantizada<\/h4>\n<p>Los mensajes SMS o WhatsApp pueden retrasarse, bloquearse o no entregarse debido al filtrado del operador, las condiciones de la red, el roaming, la configuraci\u00f3n del dispositivo, n\u00fameros de tel\u00e9fono incorrectos u otros problemas t\u00e9cnicos.<\/p>\n<p>Las configuraciones de WhatsApp, como los Mensajes temporales, tambi\u00e9n pueden eliminar los mensajes antes de que usted los vea.<\/p>\n<p>Si est\u00e1 esperando una notificaci\u00f3n y no la ha recibido, p\u00f3ngase en contacto con nosotros para obtener la informaci\u00f3n m\u00e1s reciente sobre disponibilidad.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ================================================== 3. DELIVERY ================================================== --><\/p>\n\t<div id=\"accordion-1434084432\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1434084432-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-does-delivery-work?\" aria-expanded=\"false\" aria-controls=\"accordion-1434084432-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo funciona la entrega?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1434084432-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1434084432-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>Shipping conditions<\/h4>\n<p>Plantains are shipped at room temperature to reduce the risk of chilling damage.<\/p>\n<h4>Delivery dates<\/h4>\n<p>The earliest available delivery date is displayed on the product page.<\/p>\n<p>Same-day dispatch and same-day delivery are not available.<\/p>\n<p>Delivery dates and time slots are requests and cannot be guaranteed.<\/p>\n<h4>Delivery time slots<\/h4>\n<p>Depending on the region and carrier, available time slots may include:<\/p>\n<ul>\n<li>08:00\u201312:00<\/li>\n<li>12:00\u201314:00<\/li>\n<li>14:00\u201316:00<\/li>\n<li>16:00\u201318:00<\/li>\n<li>18:00\u201320:00<\/li>\n<li>19:00\u201321:00<\/li>\n<li>20:00\u201321:00<\/li>\n<\/ul>\n<p>Some regions may not support every time slot.<\/p>\n<p>For example, some Kansai areas such as Kobe, Kyoto and Nara may not offer the early morning 08:00\u201312:00 time slot.<\/p>\n<h4>Shipping companies<\/h4>\n<p>Yamato Kuroneko is normally used for green plantain deliveries.<\/p>\n<p>Yamato Kuroneko and\/or Japan Post may be used for ripe plantain deliveries.<\/p>\n<h4>Regions requiring additional delivery time<\/h4>\n<p>Some regions require air transport, ferry connections or other additional transport arrangements.<\/p>\n<p>Examples include Okinawa, Fukuoka, Nagasaki, Hokkaido and remote islands.<\/p>\n<p>Okayama may also experience delays because of ferry connections.<\/p>\n<p>Regions marked <strong>(+2 days)<\/strong> in the order information require additional delivery time after dispatch.<\/p>\n<p>Delays may occur because of adverse weather, flight cancellations, missed connections, traffic, carrier restrictions or other transport conditions.<\/p>\n<p>When we become aware of a significant delivery delay, we will try to notify the affected customer by SMS text message.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ================================================== 4. SHIPPING COSTS & REGIONAL DELIVERY ================================================== --><\/p>\n\t<div id=\"accordion-3889247025\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3889247025-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-much-does-shipping-cost-and-where-do-you-deliver?\" aria-expanded=\"false\" aria-controls=\"accordion-3889247025-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfCu\u00e1nto cuesta el env\u00edo y a qu\u00e9 lugares realizan entregas?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3889247025-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3889247025-label\">\n\t\t\t\n<div class=\"translation-block\">\n<p>Shipping is included at no additional charge for most customers in the Kanto, Chubu and Kansai regions.<\/p>\n<p>Other regions require an additional shipping charge because of distance, air transport and\/or ferry requirements.<\/p>\n<h4>Free shipping \u2014 \u00a50 per box<\/h4>\n<ul>\n<li>Aichi \u611b\u77e5\u770c<\/li>\n<li>Chiba \u5343\u8449\u770c<\/li>\n<li>Fukui \u798f\u4e95\u770c<\/li>\n<li>Gifu \u5c90\u961c\u770c<\/li>\n<li>Gunma \u7fa4\u99ac\u770c<\/li>\n<li>Hyogo \u5175\u5eab\u770c<\/li>\n<li>Ibaraki \u8328\u57ce\u770c<\/li>\n<li>Ishikawa \u77f3\u5ddd\u770c<\/li>\n<li>Kanagawa \u795e\u5948\u5ddd\u770c<\/li>\n<li>Kyoto \u4eac\u90fd\u5e9c<\/li>\n<li>Mie \u4e09\u91cd\u770c<\/li>\n<li>Nagano \u9577\u91ce\u770c<\/li>\n<li>Nara \u5948\u826f\u770c<\/li>\n<li>Niigata \u65b0\u6f5f\u770c<\/li>\n<li>Osaka \u5927\u962a\u5e9c<\/li>\n<li>Saitama \u57fc\u7389\u770c<\/li>\n<li>Shiga \u6ecb\u8cc0\u770c<\/li>\n<li>Shizuoka \u9759\u5ca1\u770c<\/li>\n<li>Tochigi \u6803\u6728\u770c<\/li>\n<li>Tokyo \u6771\u4eac\u90fd<\/li>\n<li>Toyama \u5bcc\u5c71\u770c<\/li>\n<li>Wakayama \u548c\u6b4c\u5c71\u770c<\/li>\n<li>Yamanashi \u5c71\u68a8\u770c<\/li>\n<\/ul>\n<h4>\u00a5500 per box<\/h4>\n<ul>\n<li>Akita \u79cb\u7530\u770c<\/li>\n<li>Aomori \u9752\u68ee\u770c<\/li>\n<li>Fukushima \u798f\u5cf6\u770c<\/li>\n<li>Iwate \u5ca9\u624b\u770c<\/li>\n<li>Miyagi \u5bae\u57ce\u770c<\/li>\n<li>Yamagata \u5c71\u5f62\u770c<\/li>\n<\/ul>\n<h4>\u00a5700 per box<\/h4>\n<ul>\n<li>Ehime \u611b\u5a9b\u770c<\/li>\n<li>Fukuoka \u798f\u5ca1\u770c<\/li>\n<li>Hiroshima \u5e83\u5cf6\u770c<\/li>\n<li>Kagawa \u9999\u5ddd\u770c<\/li>\n<li>Kagoshima \u9e7f\u5150\u5cf6\u770c<\/li>\n<li>Kochi \u9ad8\u77e5\u770c<\/li>\n<li>Kumamoto \u718a\u672c\u770c<\/li>\n<li>Miyazaki \u5bae\u5d0e\u770c<\/li>\n<li>Nagasaki \u9577\u5d0e\u770c<\/li>\n<li>Oita \u5927\u5206\u770c<\/li>\n<li>Okayama \u5ca1\u5c71\u770c<\/li>\n<li>Saga \u4f50\u8cc0\u770c<\/li>\n<li>Shimane \u5cf6\u6839\u770c<\/li>\n<li>Tokushima \u5fb3\u5cf6\u770c<\/li>\n<li>Tottori \u9ce5\u53d6\u770c<\/li>\n<li>Yamaguchi \u5c71\u53e3\u770c<\/li>\n<\/ul>\n<h4>Hokkaido<\/h4>\n<p>Delivery to Hokkaido is available from <strong>September through July only<\/strong>.<\/p>\n<p>We do not normally ship plantains to Hokkaido during August.<\/p>\n<p><strong>Additional shipping charge: \u00a51,000 per box.<\/strong><\/p>\n<p>Hokkaido deliveries require air transport and may be delayed because of adverse weather, flight cancellations, missed connections or other transport conditions.<\/p>\n<p>During colder months, plantains may also be affected by excessive cold during transport.<\/p>\n<h4>Okinawa<\/h4>\n<p>Delivery to Okinawa is available from <strong>October through May only<\/strong>.<\/p>\n<p>We do not normally ship plantains to Okinawa from June through September because high temperatures during transport increase the risk of rapid ripening and deterioration.<\/p>\n<p><strong>Additional shipping charge: \u00a51,200 per box.<\/strong><\/p>\n<p>Okinawa deliveries require air transport and may be delayed because of adverse weather, flight cancellations, missed connections or other transport conditions.<\/p>\n<h4>U.S. military bases and facilities<\/h4>\n<p>We cannot deliver to U.S. military bases, installations or other restricted-access military addresses.<\/p>\n<p>This includes addresses requiring base access, special entry permits, military postal handling, PSC boxes or gate delivery.<\/p>\n<p>Please use a standard civilian address in Japan, such as a home or workplace.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ================================================== 5. PAYMENT & TAX ================================================== --><\/p>\n\t<div id=\"accordion-1800350231\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1800350231-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-methods-and-taxes-apply?\" aria-expanded=\"false\" aria-controls=\"accordion-1800350231-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 m\u00e9todos de pago se aceptan y qu\u00e9 impuestos se aplican?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1800350231-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1800350231-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>Payment options<\/h4>\n<p>You can choose from the following payment methods:<\/p>\n<ul>\n<li><strong>Cash on delivery (COD)<\/strong> \u2014 available through the website cart and WhatsApp orders.<\/li>\n<li><strong>Online credit card payment<\/strong> \u2014 available through the website shopping cart.<\/li>\n<li><strong>Credit card payment at delivery<\/strong> \u2014 available only when the delivery is handled by Yamato Kuroneko.<\/li>\n<\/ul>\n<p>Credit card payment at delivery is not available for Japan Post deliveries.<\/p>\n<h4>Consumption tax<\/h4>\n<p>All displayed prices include 8% consumption tax.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ================================================== 6. PRODUCT QUANTITY, STORAGE & MIXED ORDERS ================================================== --><\/p>\n\t<div id=\"accordion-3089240738\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3089240738-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-know-about-plantain-quantity,-storage-and-mixed-orders?\" aria-expanded=\"false\" aria-controls=\"accordion-3089240738-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 debo saber sobre la cantidad de pl\u00e1tanos, el almacenamiento y los pedidos mixtos?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3089240738-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3089240738-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>How many plantains are in each box?<\/h4>\n<p>The number of plantains varies because plantains naturally differ in size depending on the season and shipment.<\/p>\n<p>Boxes are sold by total weight, including the box, and not by a fixed number of pieces.<\/p>\n<p>During colder months, the fruit may be smaller, so a box may contain more individual plantains.<\/p>\n<p>During warmer months, the fruit may be larger, so a box may contain fewer individual plantains.<\/p>\n<p>Please check the individual product page for the approximate number of pieces in each box.<\/p>\n<h4>Natural moisture loss<\/h4>\n<p>Plantains may lose a small amount of moisture during storage and transport, particularly in cold and dry conditions.<\/p>\n<p>Because of this, the delivered box weight may occasionally be slightly lower than the indicated weight. This is normal for fresh produce and does not necessarily mean that the order was short-packed.<\/p>\n<h4>Storage guidance<\/h4>\n<p>Storage life depends on temperature, humidity and seasonal conditions.<\/p>\n<ul>\n<li><strong>Green plantains:<\/strong> consume within approximately 7 days of the displayed delivery date.<\/li>\n<li><strong>Ripe plantains:<\/strong> consume within approximately 5 days of the displayed delivery date.<\/li>\n<li><strong>Recommended storage:<\/strong> 10\u201315\u00b0C in a cool, dry place away from direct sunlight and heat.<\/li>\n<\/ul>\n<p>Storing plantains for too long may reduce their quality.<\/p>\n<p>In cold conditions, plantains may harden, develop dark peel marks and become difficult to peel. The pulp may also lose its best texture and flavor.<\/p>\n<p>Long-term storage is therefore not recommended.<\/p>\n<h4>Can green and ripe plantains be packed in the same box?<\/h4>\n<p>No. Green and ripe plantains are processed, packed and shipped from different facilities because they require different handling and storage conditions.<\/p>\n<p>They are therefore always packed in separate boxes.<\/p>\n<p>If you want both green and ripe plantains, you can order them separately or purchase our <strong>Mixed 10kg product<\/strong>.<\/p>\n<p>The Mixed 10kg product consists of:<\/p>\n<ul>\n<li>One 5kg box of green plantains<\/li>\n<li>One 5kg box of ripe or semi-ripe plantains<\/li>\n<\/ul>\n<p>Because the two boxes are processed at different facilities, they may have different dispatch times, tracking numbers or delivery times.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ================================================== 7. DELIVERY & ORDER PROBLEMS ================================================== --><\/p>\n\t<div id=\"accordion-158126190\" class=\"accordion-item\">\n\t\t<a id=\"accordion-158126190-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-do-if-there-is-a-delivery-or-order-problem?\" aria-expanded=\"false\" aria-controls=\"accordion-158126190-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 debo hacer si hay un problema con la entrega o el pedido?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-158126190-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-158126190-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>I missed the delivery<\/h4>\n<p>Check your mailbox for a missed-delivery notice.<\/p>\n<ul>\n<li>Yamato Kuroneko normally uses a yellow notice.<\/li>\n<li>Japan Post normally uses a red notice.<\/li>\n<\/ul>\n<p>Follow the instructions on the notice and request re-delivery as soon as possible.<\/p>\n<p>For same-day re-delivery, the request generally needs to reach the delivery company before 17:00.<\/p>\n<p>If you need assistance, contact us and provide your tracking number.<\/p>\n<p><strong>Important:<\/strong> Plantains are perishable. Please receive the parcel as soon as possible after the first delivery attempt.<\/p>\n<p>If the parcel is held by the carrier for too long or returned to us, we may not be able to send a replacement.<\/p>\n<h4>Returned boxes<\/h4>\n<p>Returned boxes create significant cost and food waste.<\/p>\n<p>If your box is returned, future deliveries may be paused until you contact us and we approve reactivation of your account.<\/p>\n<p>Future orders may also be changed from cash on delivery to credit card payment.<\/p>\n<h4>I accidentally ordered twice<\/h4>\n<p>If you believe you placed a duplicate order through the website and WhatsApp, please contact us immediately and provide both order details.<\/p>\n<p>Please place your order only once \u2014 either through the website or WhatsApp.<\/p>\n<p>If your first attempt contained an error and you placed a second, correct order, contact us as soon as possible so that we can cancel the incorrect order before processing.<\/p>\n<p>Repeated duplicate ordering may result in cash on delivery being removed from the account. In serious cases, service may be suspended or terminated.<\/p>\n<h4>Refused delivery<\/h4>\n<p>If a customer refuses an order that was correctly dispatched according to the information provided, future orders may be restricted to credit card payment.<\/p>\n<p>Repeated or serious cases may result in temporary suspension or termination of service.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ================================================== 8. CLAIMS, REFUNDS & REPLACEMENTS ================================================== --><\/p>\n\t<div id=\"accordion-2809654485\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2809654485-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-claims,-refunds-and-replacements-work?\" aria-expanded=\"false\" aria-controls=\"accordion-2809654485-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo funcionan las reclamaciones, los reembolsos y los reemplazos?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2809654485-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2809654485-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>Plazo de 48 horas para reclamaciones<\/h4>\n<p>Por favor, cont\u00e1ctenos dentro de las <strong>48 horas posteriores a la fecha y hora de entrega solicitadas en el pedido<\/strong>.<\/p>\n<p>Las reclamaciones presentadas despu\u00e9s de 48 horas no est\u00e1n cubiertas.<\/p>\n\n<h4>Fotograf\u00edas requeridas<\/h4>\n<p>Por favor, proporcione fotograf\u00edas claras que muestren:<\/p>\n<ol>\n<li>La etiqueta de env\u00edo<\/li>\n<li>El exterior de la caja<\/li>\n<li>El interior de la caja<\/li>\n<li>Todos los pl\u00e1tanos afectados<\/li>\n<\/ol>\n<p>Conserve el producto y el embalaje hasta que respondamos, ya que puede ser necesaria una verificaci\u00f3n adicional.<\/p>\n\n<h4>\u00bfQu\u00e9 puede estar cubierto?<\/h4>\n<p>Revisaremos las reclamaciones relacionadas con:<\/p>\n<ul>\n<li>Un producto incorrecto<\/li>\n<li>Art\u00edculos faltantes<\/li>\n<li>Da\u00f1os importantes durante el transporte<\/li>\n<li>Fruta que est\u00e9 claramente inutilizable al momento de la entrega<\/li>\n<\/ul>\n<p>Dependiendo de las circunstancias, podemos ofrecer:<\/p>\n<ul>\n<li>Reemplazo, sujeto a disponibilidad de stock<\/li>\n<li>Cr\u00e9dito para un pedido futuro<\/li>\n<li>Reembolso total o parcial<\/li>\n<\/ul>\n\n<h4>\u00bfQu\u00e9 no est\u00e1 cubierto?<\/h4>\n<p>Algunos ejemplos incluyen:<\/p>\n<ul>\n<li>Reclamaciones presentadas despu\u00e9s de 48 horas<\/li>\n<li>Marcas est\u00e9ticas normales o variaciones naturales<\/li>\n<li>Cambios de calidad causados por una entrega no recibida<\/li>\n<li>Recogida o nueva entrega retrasada<\/li>\n<li>Condiciones de almacenamiento del cliente<\/li>\n<li>Resultados de maduraci\u00f3n en casa<\/li>\n<li>Pedir el producto equivocado, por ejemplo, pedir pl\u00e1tanos verdes cuando se necesitaban pl\u00e1tanos maduros<\/li>\n<\/ul>\n\n<h4>Reembolsos<\/h4>\n<p>Los reembolsos de pagos con tarjeta de cr\u00e9dito normalmente se procesar\u00e1n a trav\u00e9s de la transacci\u00f3n original de Stripe.<\/p>\n<p>Para reembolsos de pedidos pagados contra reembolso, se puede solicitar al cliente informaci\u00f3n de su cuenta bancaria o de Japan Post para realizar una transferencia bancaria.<\/p>\n<p>Consulte nuestros T\u00e9rminos y Condiciones para conocer la pol\u00edtica completa de reclamaciones.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"iawp_total_views":464,"footnotes":""},"class_list":["post-12602","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/platanosjapon.com\/es\/wp-json\/wp\/v2\/pages\/12602","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/platanosjapon.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/platanosjapon.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/platanosjapon.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/platanosjapon.com\/es\/wp-json\/wp\/v2\/comments?post=12602"}],"version-history":[{"count":9,"href":"https:\/\/platanosjapon.com\/es\/wp-json\/wp\/v2\/pages\/12602\/revisions"}],"predecessor-version":[{"id":40360,"href":"https:\/\/platanosjapon.com\/es\/wp-json\/wp\/v2\/pages\/12602\/revisions\/40360"}],"wp:attachment":[{"href":"https:\/\/platanosjapon.com\/es\/wp-json\/wp\/v2\/media?parent=12602"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}