{"id":12596,"date":"2021-09-02T14:10:06","date_gmt":"2021-09-02T05:10:06","guid":{"rendered":"https:\/\/platanosjapon.com\/?page_id=12596"},"modified":"2026-09-30T05:35:30","modified_gmt":"2026-09-29T20:35:30","slug":"%e3%82%88%e3%81%8f%e3%81%82%e3%82%8b%e8%b3%aa%e5%95%8f%e3%81%a8%e3%81%9d%e3%81%ae%e5%9b%9e%e7%ad%94","status":"publish","type":"page","link":"https:\/\/platanosjapon.com\/ja\/frequently-asked-questions-faq\/","title":{"rendered":"\u3088\u304f\u3042\u308b\u3054\u8cea\u554f\uff08FAQ\uff09"},"content":{"rendered":"<div class=\"accordion\">\n<p><!-- ==================================================\n1. ORDERING & BUYING\n================================================== --><\/p>\n\t<div id=\"accordion-115501522\" class=\"accordion-item\">\n\t\t<a id=\"accordion-115501522-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-order-and-buy-plantains?\" aria-expanded=\"false\" aria-controls=\"accordion-115501522-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u30c8\u30b0\u30eb\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u30d7\u30e9\u30f3\u30c6\u30f3\u306f\u3069\u306e\u3088\u3046\u306b\u6ce8\u6587\u30fb\u8cfc\u5165\u3067\u304d\u307e\u3059\u304b\uff1f<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-115501522-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-115501522-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>\u30aa\u30f3\u30e9\u30a4\u30f3\u8ca9\u58f2\u306e\u307f<\/h4>\n<p>Plantains Japan\u306f\u6771\u4eac\u90fd\u6e2f\u533a\u3092\u62e0\u70b9\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u30aa\u30f3\u30e9\u30a4\u30f3\u8ca9\u58f2\u306e\u307f\u3067\u3001\u4e00\u822c\u306e\u304a\u5ba2\u69d8\u304c\u6765\u5e97\u3067\u304d\u308b\u5b9f\u5e97\u8217\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n<h4>\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u304b\u3089\u306e\u6ce8\u6587<\/h4>\n<p>\u5f53\u793e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u30ab\u30fc\u30c8\u304b\u3089\u3054\u6ce8\u6587\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/platanosjapon.com\/ja\/\" target=\"_blank\" rel=\"noopener\">https:\/\/platanosjapon.com\/<\/a><\/p>\n<p>\u753b\u9762\u306e\u6848\u5185\u306b\u5f93\u3044\u3001\u3054\u6ce8\u6587\u306e\u969b\u306f\u6b63\u78ba\u306a\u60c5\u5831\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002\u3054\u6ce8\u6587\u5185\u5bb9\u306fE\u30e1\u30fc\u30eb\u307e\u305f\u306fWhatsApp\u3067\u78ba\u8a8d\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n\n<h4>WhatsApp\u304b\u3089\u306e\u6ce8\u6587<\/h4>\n<p>WhatsApp\u306e\u30b7\u30e7\u30c3\u30d7\u30da\u30fc\u30b8\u3084\u6ce8\u6587\u30d5\u30a9\u30fc\u30e0\u304b\u3089\u3082\u3054\u6ce8\u6587\u4f9d\u983c\u3092\u9001\u4fe1\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>WhatsApp\u3067\u306e\u3084\u308a\u53d6\u308a\u306e\u4e2d\u3067\u3001\u5728\u5eab\u72b6\u6cc1\u3001\u4fa1\u683c\u3001\u914d\u9001\u5185\u5bb9\u3092\u5f53\u793e\u304c\u78ba\u8a8d\u3057\u305f\u5f8c\u306b\u3001\u3054\u6ce8\u6587\u304c\u78ba\u5b9a\u3057\u307e\u3059\u3002<\/p>\n<p>\u78ba\u5b9a\u3057\u305f\u3054\u6ce8\u6587\u5185\u5bb9\u306f\u304a\u5ba2\u69d8\u3054\u81ea\u8eab\u3067\u8a18\u9332\u30fb\u4fdd\u5b58\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<h4>\u6ce8\u6587\u65b9\u6cd5\u306b\u3064\u3044\u3066\u30b5\u30dd\u30fc\u30c8\u304c\u5fc5\u8981\u3067\u3059\u304b\uff1f<\/h4>\n<p>\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u3054\u5229\u7528\u304c\u96e3\u3057\u3044\u5834\u5408\u306f\u3001WhatsApp\u307e\u305f\u306fSMS\u3067\u624b\u52d5\u306b\u3066\u3054\u6ce8\u6587\u3092\u627f\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305a\u5f53\u793e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3067\u5546\u54c1\u8a73\u7d30\u3092\u3054\u78ba\u8a8d\u306e\u3046\u3048\u3001\u4ee5\u4e0b\u306e\u60c5\u5831\u3092\u304a\u9001\u308a\u304f\u3060\u3055\u3044\u3002<\/p>\n<ol>\n<li>\u3054\u5e0c\u671b\u306e\u5546\u54c1<\/li>\n<li>\u3054\u5e0c\u671b\u306e\u914d\u9054\u65e5<\/li>\n<li>\u3054\u5e0c\u671b\u306e\u914d\u9054\u6642\u9593\u5e2f<\/li>\n<li>\u304a\u5ba2\u69d8\u306e\u304a\u540d\u524d<\/li>\n<li>\u96fb\u8a71\u756a\u53f7<\/li>\n<li>\u90fd\u9053\u5e9c\u770c<\/li>\n<li>\u90f5\u4fbf\u756a\u53f7<\/li>\n<li>\u5b8c\u5168\u304b\u3064\u6b63\u78ba\u306a\u914d\u9001\u5148\u4f4f\u6240<\/li>\n<\/ol>\n<p>\u3053\u308c\u3089\u306e\u60c5\u5831\u3092\u53d7\u3051\u53d6\u308a\u6b21\u7b2c\u3001\u3054\u6ce8\u6587\u3092\u51e6\u7406\u3057\u3001\u78ba\u8a8d\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n\n<h4>\u6700\u4f4e\u6ce8\u6587\u6570<\/h4>\n<p>\u6700\u4f4e\u6ce8\u6587\u6570\u306f1\u7bb1\u3067\u3059\u3002<\/p>\n<p>\u9752\u30d7\u30e9\u30f3\u30c6\u30f3\u3001\u5b8c\u719f\u30d7\u30e9\u30f3\u30c6\u30f3\u3068\u3082\u306b\u6700\u5c0f\u30b5\u30a4\u30ba\u306f5kg\u3067\u3059\u3002\u73fe\u5728\u306e\u30b5\u30a4\u30ba\u3068\u5728\u5eab\u72b6\u6cc1\u306b\u3064\u3044\u3066\u306f\u3001\u5404\u5546\u54c1\u30da\u30fc\u30b8\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ==================================================\n2. STOCK & ARRIVAL NOTIFICATIONS\n================================================== --><\/p>\n\t<div id=\"accordion-4192250064\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4192250064-label\" class=\"accordion-title plain\" href=\"#accordion-item-when-are-plantains-available-and-how-do-notifications-work?\" aria-expanded=\"false\" aria-controls=\"accordion-4192250064-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u30c8\u30b0\u30eb\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u30d7\u30e9\u30f3\u30c6\u30f3\u306f\u3044\u3064\u8cfc\u5165\u3067\u304d\u307e\u3059\u304b\uff1f\u307e\u305f\u3001\u5165\u8377\u901a\u77e5\u306f\u3069\u306e\u3088\u3046\u306b\u5c4a\u304d\u307e\u3059\u304b\uff1f<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4192250064-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4192250064-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>Plantain availability<\/h4>\n<p>Our plantains are imported from Central and South America. Availability depends on harvest conditions, vessel schedules, port operations and other international shipping conditions.<\/p>\n<p>Our goal is to receive approximately one container per month whenever conditions allow.<\/p>\n<p>After a container arrives in Japan, sales do not begin immediately. The shipment must first complete customs clearance, quarantine and inspection procedures, followed by warehouse quality checks.<\/p>\n<p>Once the shipment is cleared and ready for sale, we open orders and notify registered customers.<\/p>\n<h4>Arrival notifications<\/h4>\n<p>You can request an arrival notification from the product page or our out-of-stock notification form.<\/p>\n<p>Notifications may be sent by SMS text message and\/or WhatsApp.<\/p>\n<p>Please make sure your Japanese mobile number is registered correctly.<\/p>\n<p>Stock is limited, so we recommend placing your order as soon as possible after receiving a notification.<\/p>\n<p>Ripe plantains are particularly limited and may sell out quickly.<\/p>\n<h4>Notification delivery<\/h4>\n<p>Notification delivery cannot be guaranteed.<\/p>\n<p>Messages may be delayed, blocked or not delivered because of carrier filtering, network conditions, roaming, device settings or an incorrect telephone number.<\/p>\n<p>WhatsApp settings such as Disappearing Messages may also remove messages before you see them.<\/p>\n<p>If you are expecting a notification but have not received one, please contact us for the latest stock information.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ==================================================\n3. DELIVERY\n================================================== --><\/p>\n\t<div id=\"accordion-2224359229\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2224359229-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-does-delivery-work?\" aria-expanded=\"false\" aria-controls=\"accordion-2224359229-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u30c8\u30b0\u30eb\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u914d\u9001\u306f\u3069\u306e\u3088\u3046\u306b\u884c\u308f\u308c\u307e\u3059\u304b\uff1f<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2224359229-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2224359229-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>Shipping conditions<\/h4>\n<p>Plantains are shipped at room temperature to reduce the risk of chilling damage.<\/p>\n<h4>Delivery timing<\/h4>\n<p>The earliest available delivery date is shown on the product page.<\/p>\n<p>Same-day dispatch and same-day delivery are not available.<\/p>\n<p>During checkout, you can select a requested delivery date and time slot.<\/p>\n<p>Please be available during your selected delivery period. Delivery may be delayed because of traffic, weather, address problems, carrier conditions or other unexpected circumstances.<\/p>\n<h4>Delivery time slots<\/h4>\n<p>Available delivery time slots include:<\/p>\n<ul>\n<li>08:00\u201312:00<\/li>\n<li>14:00\u201316:00<\/li>\n<li>16:00\u201318:00<\/li>\n<li>18:00\u201320:00<\/li>\n<li>20:00\u201321:00<\/li>\n<\/ul>\n<p>Some regions may not support every time slot.<\/p>\n<p>For example, some Kansai areas such as Kobe, Kyoto and Nara may not offer the 08:00\u201312:00 time slot.<\/p>\n<h4>Shipping companies<\/h4>\n<p>Yamato Kuroneko is normally used for green plantain deliveries.<\/p>\n<p>Yamato Kuroneko and\/or Japan Post may be used for ripe plantain deliveries.<\/p>\n<h4>Areas requiring additional delivery time<\/h4>\n<p>Some regions require air transport, ferry connections or other additional transport arrangements.<\/p>\n<ul>\n<li>Okayama may experience ferry-related delays.<\/li>\n<li>Okinawa, Fukuoka, Nagasaki, Hokkaido and remote islands require air transport.<\/li>\n<\/ul>\n<p>These areas may experience delays because of weather, flight cancellations, missed connections or other transport conditions.<\/p>\n<p>Regions marked <strong>(+2 days)<\/strong> in your order information require additional delivery time after dispatch.<\/p>\n<p>When we become aware of a significant delivery delay, we will try to notify the affected customer by SMS text message.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ==================================================\n4. SHIPPING COSTS & REGIONAL DELIVERY\n================================================== --><\/p>\n\t<div id=\"accordion-334012774\" class=\"accordion-item\">\n\t\t<a id=\"accordion-334012774-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-much-does-shipping-cost-and-where-do-you-deliver?\" aria-expanded=\"false\" aria-controls=\"accordion-334012774-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u30c8\u30b0\u30eb\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u9001\u6599\u306f\u3044\u304f\u3089\u3067\u3059\u304b\uff1f\u307e\u305f\u3001\u3069\u306e\u5730\u57df\u306b\u914d\u9001\u3067\u304d\u307e\u3059\u304b\uff1f<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-334012774-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-334012774-label\">\n\t\t\t\n<div class=\"translation-block\">\n<p>Shipping is included at no additional charge for most customers in the Kanto, Chubu and Kansai regions.<\/p>\n<p>Other regions require an additional shipping charge because of distance, air transport and\/or ferry requirements.<\/p>\n<h4>Free shipping \u2014 \u00a50 per box<\/h4>\n<ul>\n<li>Aichi \u611b\u77e5\u770c<\/li>\n<li>Chiba \u5343\u8449\u770c<\/li>\n<li>Fukui \u798f\u4e95\u770c<\/li>\n<li>Gifu \u5c90\u961c\u770c<\/li>\n<li>Gunma \u7fa4\u99ac\u770c<\/li>\n<li>Hyogo \u5175\u5eab\u770c<\/li>\n<li>Ibaraki \u8328\u57ce\u770c<\/li>\n<li>Ishikawa \u77f3\u5ddd\u770c<\/li>\n<li>Kanagawa \u795e\u5948\u5ddd\u770c<\/li>\n<li>Kyoto \u4eac\u90fd\u5e9c<\/li>\n<li>Mie \u4e09\u91cd\u770c<\/li>\n<li>Nagano \u9577\u91ce\u770c<\/li>\n<li>Nara \u5948\u826f\u770c<\/li>\n<li>Niigata \u65b0\u6f5f\u770c<\/li>\n<li>Osaka \u5927\u962a\u5e9c<\/li>\n<li>Saitama \u57fc\u7389\u770c<\/li>\n<li>Shiga \u6ecb\u8cc0\u770c<\/li>\n<li>Shizuoka \u9759\u5ca1\u770c<\/li>\n<li>Tochigi \u6803\u6728\u770c<\/li>\n<li>Tokyo \u6771\u4eac\u90fd<\/li>\n<li>Toyama \u5bcc\u5c71\u770c<\/li>\n<li>Wakayama \u548c\u6b4c\u5c71\u770c<\/li>\n<li>Yamanashi \u5c71\u68a8\u770c<\/li>\n<\/ul>\n<h4>\u00a5500 per box<\/h4>\n<ul>\n<li>Akita \u79cb\u7530\u770c<\/li>\n<li>Aomori \u9752\u68ee\u770c<\/li>\n<li>Fukushima \u798f\u5cf6\u770c<\/li>\n<li>Iwate \u5ca9\u624b\u770c<\/li>\n<li>Miyagi \u5bae\u57ce\u770c<\/li>\n<li>Yamagata \u5c71\u5f62\u770c<\/li>\n<\/ul>\n<h4>\u00a5700 per box<\/h4>\n<ul>\n<li>Ehime \u611b\u5a9b\u770c<\/li>\n<li>Fukuoka \u798f\u5ca1\u770c<\/li>\n<li>Hiroshima \u5e83\u5cf6\u770c<\/li>\n<li>Kagawa \u9999\u5ddd\u770c<\/li>\n<li>Kagoshima \u9e7f\u5150\u5cf6\u770c<\/li>\n<li>Kochi \u9ad8\u77e5\u770c<\/li>\n<li>Kumamoto \u718a\u672c\u770c<\/li>\n<li>Miyazaki \u5bae\u5d0e\u770c<\/li>\n<li>Nagasaki \u9577\u5d0e\u770c<\/li>\n<li>Oita \u5927\u5206\u770c<\/li>\n<li>Okayama \u5ca1\u5c71\u770c<\/li>\n<li>Saga \u4f50\u8cc0\u770c<\/li>\n<li>Shimane \u5cf6\u6839\u770c<\/li>\n<li>Tokushima \u5fb3\u5cf6\u770c<\/li>\n<li>Tottori \u9ce5\u53d6\u770c<\/li>\n<li>Yamaguchi \u5c71\u53e3\u770c<\/li>\n<\/ul>\n<h4>Hokkaido \u2014 \u00a51,000 per box<\/h4>\n<p>Delivery to Hokkaido is available from <strong>September through July only<\/strong>.<\/p>\n<p>We do not normally ship plantains to Hokkaido during August.<\/p>\n<p>Hokkaido deliveries require air transport and may be delayed because of adverse weather, flight cancellations or other transport conditions.<\/p>\n<p>During colder months, plantains may also be affected by excessive cold during transport.<\/p>\n<h4>Okinawa \u2014 \u00a51,200 per box<\/h4>\n<p>Delivery to Okinawa is available from <strong>October through May only<\/strong>.<\/p>\n<p>We do not normally ship plantains to Okinawa from June through September because high temperatures during transport increase the risk of rapid ripening and deterioration.<\/p>\n<p>Okinawa deliveries require air transport and may be delayed because of adverse weather, flight cancellations or other transport conditions.<\/p>\n<h4>U.S. military bases and facilities<\/h4>\n<p>We cannot deliver to U.S. military bases, installations or other restricted-access military addresses.<\/p>\n<p>This includes addresses requiring base access, special entry permits, military postal handling, PSC boxes or gate delivery.<\/p>\n<p>Even when an address appears to be a normal Japanese address, the carrier may be unable to complete delivery if the destination is inside a restricted area.<\/p>\n<p>Please use a standard civilian address in Japan, such as a home or workplace.<\/p>\n<p>If you use another person&#8217;s address, make sure they are expecting the delivery. If the order is cash on delivery, they must also be prepared to make payment.<\/p>\n<p>If we cannot process your order and you paid by credit card, the payment will be refunded through Stripe.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ==================================================\n5. PAYMENT & TAX\n================================================== --><\/p>\n\t<div id=\"accordion-3212267994\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3212267994-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-methods-and-taxes-apply?\" aria-expanded=\"false\" aria-controls=\"accordion-3212267994-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u30c8\u30b0\u30eb\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u5229\u7528\u3067\u304d\u308b\u652f\u6255\u3044\u65b9\u6cd5\u3068\u9069\u7528\u3055\u308c\u308b\u7a0e\u91d1\u306f\u4f55\u3067\u3059\u304b\uff1f<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3212267994-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3212267994-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>Payment methods<\/h4>\n<p>You can choose from the following payment methods:<\/p>\n<ul>\n<li><strong>Cash on delivery (COD)<\/strong> \u2014 available through the website cart and WhatsApp shop pages and forms.<\/li>\n<li><strong>Online credit card payment<\/strong> \u2014 available through the website shopping cart.<\/li>\n<li><strong>Credit card payment at delivery<\/strong> \u2014 available only when delivery is handled by Yamato Kuroneko. Please ask the delivery driver.<\/li>\n<\/ul>\n<p>Credit card payment at delivery is not available for Japan Post deliveries.<\/p>\n<h4>Consumption tax<\/h4>\n<p>All displayed prices include 8% consumption tax.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ==================================================\n6. PRODUCT QUANTITY, STORAGE & MIXED ORDERS\n================================================== --><\/p>\n\t<div id=\"accordion-144448061\" class=\"accordion-item\">\n\t\t<a id=\"accordion-144448061-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-know-about-plantain-quantity,-storage-and-mixed-orders?\" aria-expanded=\"false\" aria-controls=\"accordion-144448061-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u30c8\u30b0\u30eb\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u30d7\u30e9\u30f3\u30c6\u30f3\u306e\u6570\u91cf\u3001\u4fdd\u5b58\u65b9\u6cd5\u3001\u6df7\u5408\u6ce8\u6587\u306b\u3064\u3044\u3066\u4f55\u3092\u77e5\u3063\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304b\uff1f<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-144448061-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-144448061-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>How many plantains are in each box?<\/h4>\n<p>The number of plantains varies because plantains naturally differ in size depending on the season and shipment.<\/p>\n<p>Boxes are sold by total weight, including the box, and not by a fixed number of pieces.<\/p>\n<p>During colder months, the fruit may be smaller, so a box may contain more individual plantains.<\/p>\n<p>During warmer months, the fruit may be larger, so a box may contain fewer individual plantains.<\/p>\n<p>Please check the individual product page for the approximate number of pieces in each box.<\/p>\n<h4>Natural moisture loss<\/h4>\n<p>Plantains may lose a small amount of moisture during storage and transport, particularly in cold and dry conditions.<\/p>\n<p>Because of this, the delivered box weight may occasionally be slightly lower than the indicated weight.<\/p>\n<p>This is normal for fresh produce and does not necessarily mean that the order was short-packed.<\/p>\n<h4>Storage guidance<\/h4>\n<p>Storage life depends on temperature, humidity and seasonal conditions.<\/p>\n<ul>\n<li><strong>Green plantains:<\/strong> consume within approximately 7 days of the displayed delivery date.<\/li>\n<li><strong>Ripe plantains:<\/strong> consume within approximately 5 days of the displayed delivery date.<\/li>\n<li><strong>Recommended storage:<\/strong> 10\u201315\u00b0C in a cool, dry place away from direct sunlight and heat.<\/li>\n<\/ul>\n<p>Storing plantains for too long may reduce their quality.<\/p>\n<p>In cold conditions, plantains may harden, develop dark peel marks and become difficult to peel. The pulp may also lose its best texture and flavor.<\/p>\n<p>Long-term storage is therefore not recommended.<\/p>\n<p>Please refer to our Terms and Conditions for complete storage guidance.<\/p>\n<h4>Can green and ripe plantains be packed in the same box?<\/h4>\n<p>No. Green and ripe plantains are processed, packed and shipped from different facilities because they require different handling and storage conditions.<\/p>\n<p>They are therefore always packed in separate boxes.<\/p>\n<p>If you want both green and ripe plantains, you can order them separately or choose our <strong>Mixed 10kg product<\/strong>.<\/p>\n<p>The Mixed 10kg product consists of:<\/p>\n<ul>\n<li>One 5kg box of green plantains<\/li>\n<li>One 5kg box of ripe or semi-ripe plantains<\/li>\n<\/ul>\n<p>Because the two boxes are processed at different facilities, they may have different dispatch times, tracking numbers or delivery times.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ==================================================\n7. DELIVERY & ORDER PROBLEMS\n================================================== --><\/p>\n\t<div id=\"accordion-1808785647\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1808785647-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-do-if-there-is-a-delivery-or-order-problem?\" aria-expanded=\"false\" aria-controls=\"accordion-1808785647-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u30c8\u30b0\u30eb\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u914d\u9001\u3084\u6ce8\u6587\u306b\u554f\u984c\u304c\u3042\u308b\u5834\u5408\u306f\u3069\u3046\u3059\u308c\u3070\u3088\u3044\u3067\u3059\u304b\uff1f<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1808785647-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1808785647-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>I missed the delivery<\/h4>\n<p>Check your mailbox for a missed-delivery notice.<\/p>\n<ul>\n<li>Yamato Kuroneko normally uses a yellow notice.<\/li>\n<li>Japan Post normally uses a red notice.<\/li>\n<\/ul>\n<p>Follow the instructions on the notice and request re-delivery as soon as possible.<\/p>\n<p>For same-day re-delivery, the request generally needs to reach the delivery company before 17:00.<\/p>\n<p>If you need assistance, contact us and provide your tracking number.<\/p>\n<p><strong>Important:<\/strong> Plantains are perishable. Please receive the parcel as soon as possible after the first delivery attempt.<\/p>\n<p>If the parcel is held by the delivery company for too long or returned to us, we may not be able to send a replacement.<\/p>\n<h4>Returned boxes<\/h4>\n<p>Returned boxes create significant cost and food waste.<\/p>\n<p>If your box is returned, future deliveries may be paused until you contact us and we approve reactivation of your account.<\/p>\n<p>Future orders may also be changed from cash on delivery to credit card payment.<\/p>\n<h4>I accidentally ordered twice<\/h4>\n<p>If you believe you placed a duplicate order through the website and WhatsApp forms, please contact us immediately and provide both order details.<\/p>\n<p>To avoid confusion, please place your order only once \u2014 either through the website or WhatsApp shop pages and forms.<\/p>\n<p>If your first attempt contained an error and you placed a second, correct order, contact us as soon as possible so that we can cancel the incorrect order before processing.<\/p>\n<p>Duplicate orders create additional handling, shipping costs and food waste.<\/p>\n<p>Repeated misuse may result in cash on delivery being removed from the account. In serious cases, service may be suspended or terminated.<\/p>\n<h4>Refused delivery<\/h4>\n<p>If a customer refuses an order that was correctly dispatched according to the information provided, future orders may be changed from cash on delivery to credit card payment only.<\/p>\n<p>Repeated or serious cases may result in temporary suspension or termination of service.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ==================================================\n8. CLAIMS\n================================================== --><\/p>\n\t<div id=\"accordion-1441698903\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1441698903-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-you-handle-claims?\" aria-expanded=\"false\" aria-controls=\"accordion-1441698903-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u30c8\u30b0\u30eb\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u30af\u30ec\u30fc\u30e0\u306b\u306f\u3069\u306e\u3088\u3046\u306b\u5bfe\u5fdc\u3057\u307e\u3059\u304b\uff1f<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1441698903-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1441698903-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>\u30af\u30ec\u30fc\u30e0\u53d7\u4ed8\u671f\u9650\uff1a48\u6642\u9593\u4ee5\u5185<\/h4>\n<p>\u3054\u5e0c\u671b\u306e<strong>\u914d\u9054\u65e5\u6642\u304b\u308948\u6642\u9593\u4ee5\u5185<\/strong>\u306b\u5f53\u793e\u307e\u3067\u3054\u9023\u7d61\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>48\u6642\u9593\u3092\u904e\u304e\u3066\u304b\u3089\u63d0\u51fa\u3055\u308c\u305f\u30af\u30ec\u30fc\u30e0\u306f\u88dc\u511f\u5bfe\u8c61\u5916\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n<h4>\u5fc5\u8981\u306a\u5199\u771f<\/h4>\n<p>\u4ee5\u4e0b\u304c\u306f\u3063\u304d\u308a\u78ba\u8a8d\u3067\u304d\u308b\u5199\u771f\u3092\u3054\u63d0\u4f9b\u304f\u3060\u3055\u3044\u3002<\/p>\n<ol>\n<li>\u914d\u9001\u30e9\u30d9\u30eb<\/li>\n<li>\u7bb1\u306e\u5916\u5074<\/li>\n<li>\u7bb1\u306e\u5185\u90e8<\/li>\n<li>\u554f\u984c\u306e\u3042\u308b\u3059\u3079\u3066\u306e\u30d7\u30e9\u30f3\u30c6\u30f3<\/li>\n<\/ol>\n\n<h4>\u88dc\u511f\u5bfe\u8c61\u5916\u3068\u306a\u308b\u3082\u306e<\/h4>\n<p>\u4ee5\u4e0b\u304c\u539f\u56e0\u3067\u751f\u3058\u305f\u54c1\u8cea\u5909\u5316\u306f\u88dc\u511f\u5bfe\u8c61\u5916\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u4e0d\u5728\u306b\u3088\u308b\u672a\u53d7\u53d6<\/li>\n<li>\u53d7\u3051\u53d6\u308a\u307e\u305f\u306f\u518d\u914d\u9054\u306e\u9045\u308c<\/li>\n<li>\u3054\u5bb6\u5ead\u3067\u306e\u4fdd\u7ba1\u72b6\u6cc1<\/li>\n<li>\u3054\u5bb6\u5ead\u3067\u8ffd\u719f\u3055\u305b\u305f\u7d50\u679c<\/li>\n<\/ul>\n<p>\u30af\u30ec\u30fc\u30e0\u306b\u95a2\u3059\u308b\u5b8c\u5168\u306a\u30dd\u30ea\u30b7\u30fc\u306b\u3064\u3044\u3066\u306f\u3001\u5f53\u793e\u306e\u5229\u7528\u898f\u7d04\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"iawp_total_views":667,"footnotes":""},"class_list":["post-12596","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/platanosjapon.com\/ja\/wp-json\/wp\/v2\/pages\/12596","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/platanosjapon.com\/ja\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/platanosjapon.com\/ja\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/platanosjapon.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/platanosjapon.com\/ja\/wp-json\/wp\/v2\/comments?post=12596"}],"version-history":[{"count":6,"href":"https:\/\/platanosjapon.com\/ja\/wp-json\/wp\/v2\/pages\/12596\/revisions"}],"predecessor-version":[{"id":40461,"href":"https:\/\/platanosjapon.com\/ja\/wp-json\/wp\/v2\/pages\/12596\/revisions\/40461"}],"wp:attachment":[{"href":"https:\/\/platanosjapon.com\/ja\/wp-json\/wp\/v2\/media?parent=12596"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}