{"id":12596,"date":"2021-09-02T14:10:06","date_gmt":"2021-09-02T05:10:06","guid":{"rendered":"https:\/\/platanosjapon.com\/?page_id=12596"},"modified":"2026-02-02T08:26:31","modified_gmt":"2026-02-01T23:26:31","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/platanosjapon.com\/pt\/frequently-asked-questions-faq\/","title":{"rendered":"Perguntas frequentes (FAQ)"},"content":{"rendered":"<div class=\"accordion\">\n\t<div id=\"accordion-3276171847\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3276171847-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-have-a-store?\" aria-expanded=\"false\" aria-controls=\"accordion-3276171847-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Voc\u00eas t\u00eam uma loja f\u00edsica?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3276171847-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3276171847-label\">\n\t\t\t\n<p>Estamos localizados em Minato-ku, T\u00f3quio. Operamos apenas online e n\u00e3o temos uma loja f\u00edsica aberta ao p\u00fablico.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1277012463\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1277012463-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-\/-where-can-i-buy-your-plantain-products?\" aria-expanded=\"false\" aria-controls=\"accordion-1277012463-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como \/ onde posso comprar seus produtos de banana-da-terra?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1277012463-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1277012463-label\">\n\t\t\t\n<p>Voc\u00ea pode comprar nossos produtos pelo carrinho de compras do nosso site de E-Commerce ou pela nossa loja no WhatsApp. Siga as instru\u00e7\u00f5es na tela e forne\u00e7a informa\u00e7\u00f5es corretas ao fazer o pedido. Confirmaremos os detalhes do seu pedido por e-mail ou por mensagens no WhatsApp. Seu pedido ser\u00e1 enviado de um dos nossos armaz\u00e9ns comerciais pela transportadora selecionada, diretamente para o endere\u00e7o informado no pedido.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2415372985\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2415372985-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-order-on-whatsapp?\" aria-expanded=\"false\" aria-controls=\"accordion-2415372985-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Posso fazer o pedido pelo WhatsApp?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2415372985-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2415372985-label\">\n\t\t\t\n<p>Sim. As mensagens de WhatsApp enviadas pela nossa p\u00e1gina da loja no WhatsApp s\u00e3o tratadas como uma solicita\u00e7\u00e3o de pedido. Seu pedido s\u00f3 \u00e9 confirmado depois que confirmarmos que o item est\u00e1 em estoque. O pre\u00e7o e os detalhes de entrega tamb\u00e9m ser\u00e3o confirmados no chat do WhatsApp. Por favor, mantenha sempre um registro do seu pedido confirmado.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3987339852\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3987339852-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-am-having-difficulty-placing-my-order\" aria-expanded=\"false\" aria-controls=\"accordion-3987339852-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Tengo dificultades para realizar mi pedido<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3987339852-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3987339852-label\">\n\t\t\t\n<p data-start=\"850\" data-end=\"939\">Se voc\u00ea estiver com dificuldade para usar nosso site, podemos receber o pedido manualmente pelo WhatsApp ou por SMS. Para manter um registro claro e evitar erros, pedimos que siga os passos abaixo:<\/p>\n<p data-start=\"941\" data-end=\"1052\">Passo 1) Verifique os detalhes do produto em nosso site. <a class=\"decorated-link\" href=\"https:\/\/platanosjapon.com\/pt\/\" target=\"_new\" rel=\"noopener\" data-start=\"989\" data-end=\"1018\">https:\/\/platanosjapon.com\/<\/a><\/p>\n<p data-start=\"941\" data-end=\"1052\">Passo 2) Envie as informa\u00e7\u00f5es abaixo:<\/p>\n<ol data-start=\"1054\" data-end=\"1209\">\n<li data-start=\"1054\" data-end=\"1074\">\n<p data-start=\"1057\" data-end=\"1074\">Producto solicitado<\/p>\n<\/li>\n<li data-start=\"1075\" data-end=\"1102\">\n<p data-start=\"1078\" data-end=\"1102\">Fecha de entrega solicitada<\/p>\n<\/li>\n<li data-start=\"1103\" data-end=\"1131\">\n<p data-start=\"1106\" data-end=\"1131\">Horario de entrega solicitado<\/p>\n<\/li>\n<li data-start=\"1132\" data-end=\"1141\">\n<p data-start=\"1135\" data-end=\"1141\">Nombre del cliente<\/p>\n<\/li>\n<li data-start=\"1142\" data-end=\"1163\">\n<p data-start=\"1145\" data-end=\"1163\">N\u00famero de telefone<\/p>\n<\/li>\n<li data-start=\"1164\" data-end=\"1179\">\n<p data-start=\"1167\" data-end=\"1179\">Prov\u00edncia (prefeitura)<\/p>\n<\/li>\n<li data-start=\"1180\" data-end=\"1196\">\n<p data-start=\"1183\" data-end=\"1196\">C\u00f3digo Postal<\/p>\n<\/li>\n<li data-start=\"1197\" data-end=\"1209\">\n<p data-start=\"1200\" data-end=\"1209\">Endere\u00e7o completo e correto<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"1211\" data-end=\"1269\">Assim que recebermos essas informa\u00e7\u00f5es, iremos processar e confirmar o seu pedido.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1818763642\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1818763642-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-know-when-the-new-container-has-arrived-japan?\" aria-expanded=\"false\" aria-controls=\"accordion-1818763642-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como posso saber quando o novo cont\u00eainer chegou ao Jap\u00e3o?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1818763642-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1818763642-label\">\n\t\t\t\n<p data-start=\"0\" data-end=\"57\">Voc\u00ea pode solicitar notifica\u00e7\u00f5es de chegada na p\u00e1gina do produto ou no formul\u00e1rio de \u201cfora de estoque\u201d. Os avisos s\u00e3o enviados por SMS e\/ou WhatsApp (certifique-se de estar cadastrado e de que seu n\u00famero de celular esteja correto). O estoque \u00e9 limitado, ent\u00e3o recomendamos fazer o pedido logo ap\u00f3s receber nossas notifica\u00e7\u00f5es.<\/p>\n<p data-start=\"0\" data-end=\"57\">Enviamos notifica\u00e7\u00f5es por SMS quando h\u00e1 novo estoque dispon\u00edvel, mas a entrega nem sempre \u00e9 garantida. As mensagens podem ser bloqueadas, atrasadas ou n\u00e3o entregues devido a filtros da operadora, configura\u00e7\u00f5es do aparelho, cobertura de rede, roaming ou n\u00fameros de telefone incorretos.<\/p>\n<p data-start=\"0\" data-end=\"57\">As configura\u00e7\u00f5es do WhatsApp (por exemplo, \u201cMensagens tempor\u00e1rias\u201d) podem apagar as mensagens antes de voc\u00ea v\u00ea-las.<\/p>\n<p data-start=\"0\" data-end=\"57\">Se voc\u00ea estiver esperando uma notifica\u00e7\u00e3o e n\u00e3o a tiver recebido, entre em contato conosco e responderemos com as atualiza\u00e7\u00f5es mais recentes.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2303533009\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2303533009-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-shipping-conditions-for-the-product?\" aria-expanded=\"false\" aria-controls=\"accordion-2303533009-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quais s\u00e3o as condi\u00e7\u00f5es de envio do produto?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2303533009-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2303533009-label\">\n\t\t\t\n<div>Todos os produtos s\u00e3o enviados em temperatura ambiente para evitar danos por frio (chilling damage) ou deteriora\u00e7\u00e3o.<\/div>\n<div><\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2226688652\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2226688652-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-there-a-minimum-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2226688652-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Existe um pedido m\u00ednimo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2226688652-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2226688652-label\">\n\t\t\t\n<div>O pedido m\u00ednimo \u00e9 de uma caixa por pedido. A menor caixa, tanto para banana-da-terra verde quanto madura, \u00e9 de 5 kg. Consulte a p\u00e1gina do produto para mais detalhes.<\/div>\n<div><\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-268975619\" class=\"accordion-item\">\n\t\t<a id=\"accordion-268975619-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-many-plantains-(pieces)-are-in-each-box?\" aria-expanded=\"false\" aria-controls=\"accordion-268975619-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quantas bananas-da-terra (unidades) v\u00eam em cada caixa?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-268975619-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-268975619-label\">\n\t\t\t\n<div>A quantidade de bananas-da-terra em cada caixa pode variar. Cada caixa \u00e9 pesada antes do envio. As caixas s\u00e3o vendidas pelo peso total (incluindo a caixa) e n\u00e3o por uma quantidade fixa de unidades. As bananas-da-terra variam naturalmente de tamanho de um carregamento para outro, dependendo da esta\u00e7\u00e3o. Nos meses mais frios, a fruta \u00e9 menor, ent\u00e3o voc\u00ea pode esperar mais unidades na caixa. Nos meses mais quentes, a fruta \u00e9 maior, ent\u00e3o voc\u00ea pode esperar menos unidades na caixa.<\/div>\n<div>\n<p data-start=\"512\" data-end=\"872\">Nos meses mais frios, as bananas-da-terra sofrem mais desidrata\u00e7\u00e3o do que o normal. Elas podem perder naturalmente uma pequena quantidade de umidade durante o armazenamento e o transporte. Por isso, o peso da caixa entregue pode ficar ligeiramente abaixo do peso indicado. Isso \u00e9 normal para produtos frescos em condi\u00e7\u00f5es frias e secas e n\u00e3o significa que o pedido foi embalado com menos quantidade.<\/p>\n<p data-start=\"874\" data-end=\"982\" data-is-last-node=\"\" data-is-only-node=\"\">Para ver a quantidade aproximada de unidades por caixa, visite a p\u00e1gina do produto espec\u00edfico em nosso site: https:\/\/platanosjapon.com\/<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-344222129\" class=\"accordion-item\">\n\t\t<a id=\"accordion-344222129-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-often-do-you-have-plantains?\" aria-expanded=\"false\" aria-controls=\"accordion-344222129-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Com que frequ\u00eancia voc\u00eas t\u00eam bananas-da-terra dispon\u00edveis?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-344222129-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-344222129-label\">\n\t\t\t\n<p>Nossas bananas-da-terra s\u00e3o importadas da Am\u00e9rica Central e do Sul, ent\u00e3o a disponibilidade pode variar dependendo das condi\u00e7\u00f5es de colheita, dos cronogramas de transporte e da situa\u00e7\u00e3o geopol\u00edtica. Em um cen\u00e1rio ideal, buscamos trazer no m\u00ednimo um cont\u00eainer por m\u00eas.<\/p>\n<p data-start=\"59\" data-end=\"170\">After a container arrives, sales don&#8217;t start right away. The shipment must first go through customs clearance, quarantine \/ inspection and quality checks at the warehouse.<\/p>\n<p data-start=\"391\" data-end=\"613\" data-is-last-node=\"\" data-is-only-node=\"\">Assim que tudo estiver liberado e a fruta estiver pronta, abrimos as vendas e avisamos os clientes (por SMS ou por mensagens no WhatsApp para clientes cadastrados). Recomendamos fazer o pedido assim que voc\u00ea receber a notifica\u00e7\u00e3o por SMS. As bananas-da-terra maduras t\u00eam estoque limitado e esgotam muito r\u00e1pido. Reserve sua caixa enquanto houver disponibilidade.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2653558875\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2653558875-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-have-to-wait-for-delivery-all-day?\" aria-expanded=\"false\" aria-controls=\"accordion-2653558875-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Preciso ficar esperando a entrega o dia todo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2653558875-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2653558875-label\">\n\t\t\t\n<div>N\u00e3o. No checkout, pedimos que voc\u00ea escolha uma data de entrega e uma faixa de hor\u00e1rio. Por favor, esteja dispon\u00edvel nesse hor\u00e1rio. A entrega pode atrasar devido a erros no endere\u00e7o, tr\u00e2nsito intenso na regi\u00e3o, mau tempo ou outros imprevistos. Agradecemos desde j\u00e1 sua colabora\u00e7\u00e3o e paci\u00eancia.<\/div>\n<div><\/div>\n<div>Please note the time slots available for both Kuroneko Yamato and Japan Post delivery services: 08:00\u201312:00 \/ 14:00\u201316:00 \/ 16:00\u201318:00 \/ 18:00\u201320:00 \/ 20:00\u201321:00<\/div>\n<div><\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3488525731\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3488525731-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-options-are-available?\" aria-expanded=\"false\" aria-controls=\"accordion-3488525731-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quais op\u00e7\u00f5es de pagamento est\u00e3o dispon\u00edveis?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3488525731-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3488525731-label\">\n\t\t\t\n<div>Voc\u00ea pode escolher:<\/div>\n<div><\/div>\n<div>&#8211; Cash on delivery (COD) (selectable in the website cart and on WhatsApp)<\/div>\n<div><\/div>\n<div>&#8211; Credit card (online) in the website shopping cart<\/div>\n<div><\/div>\n<div>&#8211; Credit card at the point of delivery. Ask the delivery person.\u00a0 Only available for Yamato Kuroneko delivery personnel. Not available for Japan Post deliveries.<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2436452552\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2436452552-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-fast-can-you-ship?\" aria-expanded=\"false\" aria-controls=\"accordion-2436452552-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Qu\u00e3o r\u00e1pido voc\u00eas conseguem enviar?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2436452552-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2436452552-label\">\n\t\t\t\n<div>A data de entrega mais cedo aparece na p\u00e1gina do produto. N\u00e3o \u00e9 poss\u00edvel despacho no mesmo dia nem entrega no mesmo dia.<\/div>\n<div><\/div>\n<div>\n<p>Por exemplo, na regi\u00e3o de Kansai (como Kobe, Kyoto e Nara) o hor\u00e1rio da manh\u00e3 cedo de 08:00\u201312:00 n\u00e3o est\u00e1 dispon\u00edvel.<\/p>\n<p>Em Okayama, podem ocorrer atrasos na entrega devido \u00e0 perda de conex\u00f5es de balsa.<\/p>\n<p>Okinawa, Fukuoka, Nagasaki, Hokkaido e ilhas remotas exigem transporte a\u00e9reo. Podem ocorrer atrasos devido a condi\u00e7\u00f5es clim\u00e1ticas adversas ou voos perdidos. Essas regi\u00f5es s\u00e3o marcadas com \u201c(+2 dias)\u201d para indicar que precisam de um dia extra para a entrega ap\u00f3s o pedido ser despachado.<\/p>\n<p>Quando tivermos conhecimento de atrasos, faremos o poss\u00edvel para enviar um SMS para o n\u00famero de celular informado no pedido.<\/p>\n<\/div>\n<div><\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-663895897\" class=\"accordion-item\">\n\t\t<a id=\"accordion-663895897-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-shipping-company?\" aria-expanded=\"false\" aria-controls=\"accordion-663895897-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Qual \u00e9 a transportadora \/ empresa de entrega?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-663895897-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-663895897-label\">\n\t\t\t\n<div>Para entregas de banana-da-terra verde, usamos a Yamato Kuroneko. Para entregas de banana-da-terra madura, podemos usar a Kuroneko Yamato e\/ou a Japan Post.<\/div>\n<div><\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1021906479\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1021906479-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-cost-of-shipping?\" aria-expanded=\"false\" aria-controls=\"accordion-1021906479-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quanto custa o frete?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1021906479-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1021906479-label\">\n\t\t\t\n<div>Shipping is included free (\u00a50) for most customers in: Kanto \/ Chubu \/ Kansai regions.<\/div>\n<div><\/div>\n<div>Outras regi\u00f5es exigem uma taxa de frete adicional devido \u00e0 dist\u00e2ncia e \u00e0 necessidade de transporte a\u00e9reo e\/ou balsas.<\/div>\n<div><\/div>\n<div>\n<div>As prov\u00edncias (prefeituras) marcadas com \u201c(+2)\u201d na confirma\u00e7\u00e3o do seu pedido indicam que \u00e9 necess\u00e1rio adicionar um dia extra \u00e0 data de entrega exibida no pedido.<\/div>\n<div><\/div>\n<div>Taxas de envio por prefeitura:<\/div>\n<div><\/div>\n<div>Free (\u00a50 included in the displayed price)<\/div>\n<div><\/div>\n<div>Aichi \u611b\u77e5\u770c \u00a50<\/div>\n<div>Chiba \u5343\u8449\u770c \u00a50<\/div>\n<div>Fukui \u798f\u4e95\u770c \u00a50<\/div>\n<div>Gifu \u5c90\u961c\u770c \u00a50<\/div>\n<div>Gunma \u7fa4\u99ac\u770c \u00a50<\/div>\n<div>Hyogo \u5175\u5eab\u770c \u00a50<\/div>\n<div>Ibaraki \u8328\u57ce\u770c \u00a50<\/div>\n<div>Ishikawa \u77f3\u5ddd\u770c \u00a50<\/div>\n<div>Kanagawa \u795e\u5948\u5ddd\u770c \u00a50<\/div>\n<div>Kyoto \u4eac\u90fd\u5e9c \u00a50<\/div>\n<div>Mie \u4e09\u91cd\u770c \u00a50<\/div>\n<div>Nagano \u9577\u91ce\u770c \u00a50<\/div>\n<div>Nara \u5948\u826f\u770c \u00a50<\/div>\n<div>Niigata \u65b0\u6f5f\u770c \u00a50<\/div>\n<div>Osaka \u5927\u962a\u5e9c \u00a50<\/div>\n<div>Saitama \u57fc\u7389\u770c \u00a50<\/div>\n<div>Shiga \u6ecb\u8cc0\u770c \u00a50<\/div>\n<div>Shizuoka \u9759\u5ca1\u770c \u00a50<\/div>\n<div>Tochigi \u6803\u6728\u770c \u00a50<\/div>\n<div>Tokyo \u6771\u4eac\u90fd \u00a50<\/div>\n<div>Toyama \u5bcc\u5c71\u770c \u00a50<\/div>\n<div>Wakayama \u548c\u6b4c\u5c71\u770c \u00a50<\/div>\n<div>Yamanashi \u5c71\u68a8\u770c \u00a50<\/div>\n<div><\/div>\n<div>\u00a5500 per box<\/div>\n<div><\/div>\n<div>Akita \u79cb\u7530\u770c \u00a5500<\/div>\n<div>Aomori \u9752\u68ee\u770c \u00a5500<\/div>\n<div>Fukushima \u798f\u5cf6\u770c \u00a5500<\/div>\n<div>Iwate \u5ca9\u624b\u770c \u00a5500<\/div>\n<div>Miyagi \u5bae\u57ce\u770c \u00a5500<\/div>\n<div>Yamagata \u5c71\u5f62\u770c \u00a5500<\/div>\n<div><\/div>\n<div>\u00a5700 per box<\/div>\n<div><\/div>\n<div>Ehime \u611b\u5a9b\u770c \u00a5700<\/div>\n<div>Fukuoka \u798f\u5ca1\u770c \u00a5700<\/div>\n<div>Hiroshima \u5e83\u5cf6\u770c \u00a5700<\/div>\n<div>Kagawa \u9999\u5ddd\u770c \u00a5700<\/div>\n<div>Kagoshima \u9e7f\u5150\u5cf6\u770c \u00a5700<\/div>\n<div>Kochi \u9ad8\u77e5\u770c \u00a5700<\/div>\n<div>Kumamoto \u718a\u672c\u770c \u00a5700<\/div>\n<div>Miyazaki \u5bae\u5d0e\u770c \u00a5700<\/div>\n<div>Nagasaki \u9577\u5d0e\u770c \u00a5700<\/div>\n<div>Oita \u5927\u5206\u770c \u00a5700<\/div>\n<div>Okayama \u5ca1\u5c71\u770c \u00a5700<\/div>\n<div>Saga \u4f50\u8cc0\u770c \u00a5700<\/div>\n<div>Shimane \u5cf6\u6839\u770c \u00a5700<\/div>\n<div>Tokushima \u5fb3\u5cf6\u770c \u00a5700<\/div>\n<div>Tottori \u9ce5\u53d6\u770c \u00a5700<\/div>\n<div>Yamaguchi \u5c71\u53e3\u770c \u00a5700<\/div>\n<div><\/div>\n<div>\u00a51,000 per box<\/div>\n<div><\/div>\n<div>Hokkaido \u5317\u6d77\u9053 \u00a51,000<\/div>\n<div><\/div>\n<div>\u00a51,200 per box<\/div>\n<div><\/div>\n<div>Okinawa \u6c96\u7e04\u770c \u00a51,200<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2379370278\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2379370278-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-missed-the-delivery.-what-should-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-2379370278-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Eu perdi a entrega. O que devo fazer?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2379370278-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2379370278-label\">\n\t\t\t\n<div>Check your mailbox for the missed-delivery ticket. Yamato Kuroneko is yellow. Japan Post is red.<\/div>\n<div><\/div>\n<div>Siga as instru\u00e7\u00f5es para solicitar uma nova entrega o quanto antes. Observe que, para uma reentrega no mesmo dia, a transportadora precisa receber a solicita\u00e7\u00e3o antes das 17:00. Se precisar de ajuda, entre em contato conosco e compartilhe o n\u00famero de rastreamento.<\/div>\n<div><\/div>\n<div>Importante: Como os produtos s\u00e3o perec\u00edveis, o cliente deve receber o pacote o mais r\u00e1pido poss\u00edvel ap\u00f3s a primeira tentativa de entrega. Se a transportadora mantiver a caixa por tempo demais ou a devolver para n\u00f3s, n\u00e3o poderemos enviar uma nova substitui\u00e7\u00e3o.<\/div>\n<div><\/div>\n<div>Para evitar entregas perdidas, confira novamente seu endere\u00e7o, n\u00famero de telefone e prefer\u00eancias de entrega durante o processo do pedido. Se notar qualquer diverg\u00eancia, avise-nos.<\/div>\n<div><\/div>\n<div>Observe que caixas devolvidas geram custos e desperd\u00edcio significativos. Se sua caixa for devolvida, as entregas ser\u00e3o pausadas at\u00e9 que voc\u00ea nos contate com um motivo v\u00e1lido e n\u00f3s aprovemos a reativa\u00e7\u00e3o da sua conta.<\/div>\n<div><\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3633313065\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3633313065-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-can-i-keep-plantains?-(storage-guidance)\" aria-expanded=\"false\" aria-controls=\"accordion-3633313065-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Por quanto tempo posso guardar as bananas-da-terra? (Dicas de armazenamento)<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3633313065-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3633313065-label\">\n\t\t\t\n<div>O armazenamento depende das condi\u00e7\u00f5es sazonais, como temperatura e umidade relativa. Por favor, siga as orienta\u00e7\u00f5es de armazenamento em nossos Termos e Condi\u00e7\u00f5es.<\/div>\n<div>\u00a0<\/div>\n<div><strong>Refer\u00eancia r\u00e1pida:<\/strong><\/div>\n<div>\u00a0<\/div>\n<div>Consumption of green plantains is recommended within 7\u201310 days, and ripe plantains within 5 days. Storing green plantains in a cool (between 8-14\u00b0C), dry, and dark area, away from direct sunlight or heat sources is the simplest method for short-term preservation.<\/div>\n<div>\u00a0<\/div>\n<div>Storing plantains for too long can reduce their quality. Over time in cold climates, they will harden, develop dark skin blemishes, and become difficult to peel, and the pulp can lose its best texture and taste. For this reason, long-term storage is not recommended. Please refer to our claims policy in our terms and conditions page for further details.<\/div>\n<div>\u00a0<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3817834042\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3817834042-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-your-prices-include-consumption-tax?\" aria-expanded=\"false\" aria-controls=\"accordion-3817834042-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Os seus pre\u00e7os incluem o imposto sobre consumo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3817834042-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3817834042-label\">\n\t\t\t\n<div>Sim, todos os pre\u00e7os incluem o imposto sobre consumo de 8%.<\/div>\n<div><\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3947115152\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3947115152-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-you-deliver-to-u.s.-military-facilities?\" aria-expanded=\"false\" aria-controls=\"accordion-3947115152-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Voc\u00eas podem entregar para instala\u00e7\u00f5es militares dos EUA?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3947115152-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3947115152-label\">\n\t\t\t\n<div>\n<p data-start=\"0\" data-end=\"72\">No momento, n\u00e3o podemos entregar para instala\u00e7\u00f5es militares (bases) dos EUA.<\/p>\n<p data-start=\"74\" data-end=\"339\">Isso inclui qualquer endere\u00e7o que exija acesso \u00e0 base, permiss\u00f5es especiais de entrada, manuseio de correio militar, caixas PSC ou entrega no port\u00e3o. Mesmo que o endere\u00e7o pare\u00e7a um endere\u00e7o japon\u00eas normal, a transportadora ainda pode n\u00e3o conseguir entregar se for dentro de uma \u00e1rea restrita.<\/p>\n<p data-start=\"341\" data-end=\"637\">To avoid cancelled orders, please use a standard civilian address in Japan (home, workplace, etc.). If you use a friend\u2019s address, make sure they are expecting the delivery and if you chose cash on delivery, that they are ready to pay. We recommend credit card payment in these cases.<\/p>\n<p data-start=\"639\" data-end=\"746\" data-is-last-node=\"\" data-is-only-node=\"\">Se n\u00e3o conseguirmos processar seu pedido e voc\u00ea tiver pago com cart\u00e3o de cr\u00e9dito, reembolsaremos o valor total via Stripe.<\/p>\n<\/div>\n<div><\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-238772333\" class=\"accordion-item\">\n\t\t<a id=\"accordion-238772333-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-ship-to-okinawa?\" aria-expanded=\"false\" aria-controls=\"accordion-238772333-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Voc\u00eas entregam em Okinawa?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-238772333-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-238772333-label\">\n\t\t\t\n<div>Our Okinawa shipping window is limited to the cooler months of November \u2013 March. This seasonal schedule protects the quality of the fruit from tropical heat during transit. Should you require delivery outside of this window, please contact us by SMS text or WhatsApp to discuss proceeding at your own discretion.<\/div>\n<div>\u00a0<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2086469195\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2086469195-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-you-deal-with-claims?\" aria-expanded=\"false\" aria-controls=\"accordion-2086469195-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como voc\u00eas lidam com reclama\u00e7\u00f5es?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2086469195-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2086469195-label\">\n\t\t\t\n<div>\n<div>Please contact us within 48 hours of the delivery date\/time you requested. Claims require clear photos (shipping label, box, inside of box, and affected fruit). Claims made after 48 hours, or quality changes caused by missed delivery \/ customer storage conditions, are not covered. Please refer to our claims policy in our terms and conditions page.<\/div>\n<\/div>\n<div>\u00a0<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4219825887\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4219825887-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-accidentally-ordered-twice-(website-+-whatsapp).-what-should-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-4219825887-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Eu fiz o pedido duas vezes sem querer (site + WhatsApp). O que devo fazer?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4219825887-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4219825887-label\">\n\t\t\t\n<div>\n<p data-start=\"0\" data-end=\"102\">Por favor, envie uma mensagem imediatamente com os detalhes dos dois pedidos se voc\u00ea acha que fez um pedido duplicado.<\/p>\n<p data-start=\"104\" data-end=\"346\">Para evitar confus\u00e3o, fa\u00e7a seu pedido apenas uma vez, seja pelo site ou pelo WhatsApp (n\u00e3o pelos dois). Se a primeira tentativa teve algum erro e voc\u00ea fez um segundo pedido correto, entre em contato conosco imediatamente para que possamos cancelar o pedido incorreto.<\/p>\n<p data-start=\"348\" data-end=\"612\" data-is-last-node=\"\" data-is-only-node=\"\">Pedidos duplicados geram trabalho extra, problemas de envio e podem causar desperd\u00edcio significativo. O uso repetido e indevido desta pol\u00edtica pode resultar na remo\u00e7\u00e3o da op\u00e7\u00e3o de pagamento na entrega para a conta e, em casos graves, no encerramento do servi\u00e7o.<\/p>\n<\/div>\n<div><\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1222334775\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1222334775-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-mix-green-and-ripe-plantains-in-the-same-box?\" aria-expanded=\"false\" aria-controls=\"accordion-1222334775-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Posso misturar bananas-da-terra verdes e maduras na mesma caixa?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1222334775-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1222334775-label\">\n\t\t\t\n<div>N\u00e3o. As bananas-da-terra verdes e maduras s\u00e3o armazenadas, embaladas e enviadas a partir de instala\u00e7\u00f5es totalmente diferentes. Elas est\u00e3o dispon\u00edveis apenas em caixas separadas. Elas exigem manuseio e condi\u00e7\u00f5es de armazenamento diferentes para proteger a qualidade e reduzir danos durante a entrega.<\/div>\n<div><\/div>\n<div>Para bananas-da-terra maduras, por favor cadastre seu n\u00famero de celular para receber notifica\u00e7\u00f5es de disponibilidade por SMS e WhatsApp. Quando houver estoque, se voc\u00ea quiser os dois tipos, solicite uma caixa de 5 kg de banana-da-terra verde e uma caixa de 5 kg de banana-da-terra madura.<\/div>\n<div><\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1777693666\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1777693666-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-if-a-customer-refuses-delivery?\" aria-expanded=\"false\" aria-controls=\"accordion-1777693666-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>O que acontece se um cliente recusar a entrega?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1777693666-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1777693666-label\">\n\t\t\t\n<div>Se um cliente recusar uma entrega que foi enviada corretamente de acordo com os dados do pedido, podemos mudar os pedidos futuros de pagamento na entrega para pagamento somente com cart\u00e3o de cr\u00e9dito. Em casos graves, podemos suspender e, por fim, encerrar o servi\u00e7o para a conta.<\/div>\n<div><\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"iawp_total_views":425,"footnotes":""},"class_list":["post-12596","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/platanosjapon.com\/pt\/wp-json\/wp\/v2\/pages\/12596","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/platanosjapon.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/platanosjapon.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/platanosjapon.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/platanosjapon.com\/pt\/wp-json\/wp\/v2\/comments?post=12596"}],"version-history":[{"count":114,"href":"https:\/\/platanosjapon.com\/pt\/wp-json\/wp\/v2\/pages\/12596\/revisions"}],"predecessor-version":[{"id":38459,"href":"https:\/\/platanosjapon.com\/pt\/wp-json\/wp\/v2\/pages\/12596\/revisions\/38459"}],"wp:attachment":[{"href":"https:\/\/platanosjapon.com\/pt\/wp-json\/wp\/v2\/media?parent=12596"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}