{"id":12602,"date":"2021-09-02T14:17:22","date_gmt":"2021-09-02T05:17:22","guid":{"rendered":"https:\/\/platanosjapon.com\/?page_id=12602"},"modified":"2026-09-29T19:01:26","modified_gmt":"2026-09-29T10:01:26","slug":"termos-e-condicoes","status":"publish","type":"page","link":"https:\/\/platanosjapon.com\/pt\/terms-and-conditions\/","title":{"rendered":"Termos e Condi\u00e7\u00f5es"},"content":{"rendered":"<div class=\"accordion\">\n<p><!-- ================================================== 1. ORDERING ================================================== --><\/p>\n\t<div id=\"accordion-3412241614\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3412241614-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-order-and-buy-plantains?\" aria-expanded=\"false\" aria-controls=\"accordion-3412241614-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como posso encomendar e comprar bananas-da-terra?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3412241614-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3412241614-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>Somente online<\/h4>\n<p>A Plantains Japan est\u00e1 localizada em Minato-ku, T\u00f3quio. Operamos exclusivamente online e n\u00e3o temos uma loja f\u00edsica aberta ao p\u00fablico.<\/p>\n<h4>Pedidos pelo site<\/h4>\n<p>Voc\u00ea pode encomendar nossos produtos atrav\u00e9s do carrinho de compras do nosso site:<\/p>\n<p><a href=\"https:\/\/platanosjapon.com\/pt\/\" target=\"_blank\" rel=\"noopener\">https:\/\/platanosjapon.com\/<\/a><\/p>\n<p>Siga as instru\u00e7\u00f5es exibidas na tela e forne\u00e7a informa\u00e7\u00f5es corretas ao fazer seu pedido.<\/p>\n<h4>Pedidos pelo WhatsApp<\/h4>\n<p>Voc\u00ea tamb\u00e9m pode enviar uma solicita\u00e7\u00e3o de pedido atrav\u00e9s da nossa p\u00e1gina de pedidos pelo WhatsApp.<\/p>\n<p>Uma mensagem pelo WhatsApp \u00e9 considerada uma solicita\u00e7\u00e3o de pedido. Seu pedido s\u00f3 \u00e9 confirmado depois que confirmarmos o produto, a disponibilidade, o pre\u00e7o e os detalhes da entrega na conversa pelo WhatsApp.<\/p>\n<p>Por favor, mantenha um registro do seu pedido confirmado.<\/p>\n<h4>Precisa de ajuda para fazer um pedido?<\/h4>\n<p>Se estiver tendo dificuldades para usar nosso site, podemos receber seu pedido manualmente pelo WhatsApp ou mensagem de texto SMS.<\/p>\n<p>Primeiro, verifique os detalhes do produto em nosso site e depois envie:<\/p>\n<ol>\n<li>Produto solicitado<\/li>\n<li>Data de entrega solicitada<\/li>\n<li>Hor\u00e1rio de entrega solicitado<\/li>\n<li>Nome do cliente<\/li>\n<li>N\u00famero de telefone<\/li>\n<li>Prov\u00edncia<\/li>\n<li>C\u00f3digo postal<\/li>\n<li>Endere\u00e7o de entrega completo e correto<\/li>\n<\/ol>\n<p>Assim que recebermos essas informa\u00e7\u00f5es, processaremos e confirmaremos seu pedido.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ================================================== 2. STOCK & NOTIFICATIONS ================================================== --><\/p>\n\t<div id=\"accordion-1094865185\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1094865185-label\" class=\"accordion-title plain\" href=\"#accordion-item-when-are-plantains-available-and-how-do-notifications-work?\" aria-expanded=\"false\" aria-controls=\"accordion-1094865185-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quando as bananas-da-terra est\u00e3o dispon\u00edveis e como funcionam as notifica\u00e7\u00f5es?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1094865185-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1094865185-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>Disponibilidade de bananas-da-terra<\/h4>\n<p>Nossas bananas-da-terra s\u00e3o importadas da Am\u00e9rica Central e da Am\u00e9rica do Sul, portanto a disponibilidade pode variar dependendo das condi\u00e7\u00f5es da colheita, dos hor\u00e1rios dos navios, das opera\u00e7\u00f5es portu\u00e1rias, dos procedimentos alfandeg\u00e1rios e de outras condi\u00e7\u00f5es do transporte internacional.<\/p>\n<p>Nosso objetivo \u00e9 receber aproximadamente um cont\u00eainer por m\u00eas, sempre que as condi\u00e7\u00f5es permitirem.<\/p>\n<p>Depois que um cont\u00eainer chega ao Jap\u00e3o, as vendas n\u00e3o come\u00e7am imediatamente. A carga deve primeiro passar pelos procedimentos de libera\u00e7\u00e3o alfandeg\u00e1ria, quarentena e inspe\u00e7\u00e3o, seguidos pelos controles de qualidade no armaz\u00e9m.<\/p>\n\n<h4>Notifica\u00e7\u00f5es de chegada<\/h4>\n<p>Quando um produto est\u00e1 esgotado, voc\u00ea pode solicitar uma notifica\u00e7\u00e3o de chegada na p\u00e1gina do produto ou atrav\u00e9s do nosso formul\u00e1rio de notifica\u00e7\u00e3o de produtos esgotados.<\/p>\n<p>As notifica\u00e7\u00f5es podem ser enviadas por mensagem de texto SMS e\/ou WhatsApp.<\/p>\n<p>Certifique-se de que seu n\u00famero de celular japon\u00eas esteja registrado corretamente.<\/p>\n<p>As notifica\u00e7\u00f5es de chegada por SMS exigem um n\u00famero de celular japon\u00eas que comece com:<\/p>\n<ul>\n<li>070<\/li>\n<li>080<\/li>\n<li>090<\/li>\n<\/ul>\n<p>O estoque \u00e9 limitado, por isso recomendamos fazer seu pedido o mais r\u00e1pido poss\u00edvel ap\u00f3s receber uma notifica\u00e7\u00e3o.<\/p>\n<p>As bananas-da-terra maduras s\u00e3o especialmente limitadas e podem esgotar rapidamente.<\/p>\n\n<h4>A entrega das notifica\u00e7\u00f5es n\u00e3o \u00e9 garantida<\/h4>\n<p>As mensagens SMS ou WhatsApp podem sofrer atrasos, ser bloqueadas ou n\u00e3o ser entregues devido \u00e0 filtragem da operadora, condi\u00e7\u00f5es da rede, roaming, configura\u00e7\u00f5es do dispositivo, n\u00fameros de telefone incorretos ou outros problemas t\u00e9cnicos.<\/p>\n<p>Configura\u00e7\u00f5es do WhatsApp, como Mensagens Tempor\u00e1rias, tamb\u00e9m podem apagar as mensagens antes que voc\u00ea as veja.<\/p>\n<p>Se voc\u00ea estiver esperando uma notifica\u00e7\u00e3o e n\u00e3o a tiver recebido, entre em contato conosco para obter as informa\u00e7\u00f5es mais recentes sobre o estoque.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ================================================== 3. DELIVERY ================================================== --><\/p>\n\t<div id=\"accordion-3815164101\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3815164101-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-does-delivery-work?\" aria-expanded=\"false\" aria-controls=\"accordion-3815164101-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como funciona a entrega?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3815164101-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3815164101-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>Shipping conditions<\/h4>\n<p>Plantains are shipped at room temperature to reduce the risk of chilling damage.<\/p>\n<h4>Delivery dates<\/h4>\n<p>The earliest available delivery date is displayed on the product page.<\/p>\n<p>Same-day dispatch and same-day delivery are not available.<\/p>\n<p>Delivery dates and time slots are requests and cannot be guaranteed.<\/p>\n<h4>Delivery time slots<\/h4>\n<p>Depending on the region and carrier, available time slots may include:<\/p>\n<ul>\n<li>08:00\u201312:00<\/li>\n<li>12:00\u201314:00<\/li>\n<li>14:00\u201316:00<\/li>\n<li>16:00\u201318:00<\/li>\n<li>18:00\u201320:00<\/li>\n<li>19:00\u201321:00<\/li>\n<li>20:00\u201321:00<\/li>\n<\/ul>\n<p>Some regions may not support every time slot.<\/p>\n<p>For example, some Kansai areas such as Kobe, Kyoto and Nara may not offer the early morning 08:00\u201312:00 time slot.<\/p>\n<h4>Shipping companies<\/h4>\n<p>Yamato Kuroneko is normally used for green plantain deliveries.<\/p>\n<p>Yamato Kuroneko and\/or Japan Post may be used for ripe plantain deliveries.<\/p>\n<h4>Regions requiring additional delivery time<\/h4>\n<p>Some regions require air transport, ferry connections or other additional transport arrangements.<\/p>\n<p>Examples include Okinawa, Fukuoka, Nagasaki, Hokkaido and remote islands.<\/p>\n<p>Okayama may also experience delays because of ferry connections.<\/p>\n<p>Regions marked <strong>(+2 days)<\/strong> in the order information require additional delivery time after dispatch.<\/p>\n<p>Delays may occur because of adverse weather, flight cancellations, missed connections, traffic, carrier restrictions or other transport conditions.<\/p>\n<p>When we become aware of a significant delivery delay, we will try to notify the affected customer by SMS text message.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ================================================== 4. SHIPPING COSTS & REGIONAL DELIVERY ================================================== --><\/p>\n\t<div id=\"accordion-2740134327\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2740134327-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-much-does-shipping-cost-and-where-do-you-deliver?\" aria-expanded=\"false\" aria-controls=\"accordion-2740134327-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quanto custa o envio e para onde voc\u00eas entregam?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2740134327-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2740134327-label\">\n\t\t\t\n<div class=\"translation-block\">\n<p>Shipping is included at no additional charge for most customers in the Kanto, Chubu and Kansai regions.<\/p>\n<p>Other regions require an additional shipping charge because of distance, air transport and\/or ferry requirements.<\/p>\n<h4>Free shipping \u2014 \u00a50 per box<\/h4>\n<ul>\n<li>Aichi \u611b\u77e5\u770c<\/li>\n<li>Chiba \u5343\u8449\u770c<\/li>\n<li>Fukui \u798f\u4e95\u770c<\/li>\n<li>Gifu \u5c90\u961c\u770c<\/li>\n<li>Gunma \u7fa4\u99ac\u770c<\/li>\n<li>Hyogo \u5175\u5eab\u770c<\/li>\n<li>Ibaraki \u8328\u57ce\u770c<\/li>\n<li>Ishikawa \u77f3\u5ddd\u770c<\/li>\n<li>Kanagawa \u795e\u5948\u5ddd\u770c<\/li>\n<li>Kyoto \u4eac\u90fd\u5e9c<\/li>\n<li>Mie \u4e09\u91cd\u770c<\/li>\n<li>Nagano \u9577\u91ce\u770c<\/li>\n<li>Nara \u5948\u826f\u770c<\/li>\n<li>Niigata \u65b0\u6f5f\u770c<\/li>\n<li>Osaka \u5927\u962a\u5e9c<\/li>\n<li>Saitama \u57fc\u7389\u770c<\/li>\n<li>Shiga \u6ecb\u8cc0\u770c<\/li>\n<li>Shizuoka \u9759\u5ca1\u770c<\/li>\n<li>Tochigi \u6803\u6728\u770c<\/li>\n<li>Tokyo \u6771\u4eac\u90fd<\/li>\n<li>Toyama \u5bcc\u5c71\u770c<\/li>\n<li>Wakayama \u548c\u6b4c\u5c71\u770c<\/li>\n<li>Yamanashi \u5c71\u68a8\u770c<\/li>\n<\/ul>\n<h4>\u00a5500 per box<\/h4>\n<ul>\n<li>Akita \u79cb\u7530\u770c<\/li>\n<li>Aomori \u9752\u68ee\u770c<\/li>\n<li>Fukushima \u798f\u5cf6\u770c<\/li>\n<li>Iwate \u5ca9\u624b\u770c<\/li>\n<li>Miyagi \u5bae\u57ce\u770c<\/li>\n<li>Yamagata \u5c71\u5f62\u770c<\/li>\n<\/ul>\n<h4>\u00a5700 per box<\/h4>\n<ul>\n<li>Ehime \u611b\u5a9b\u770c<\/li>\n<li>Fukuoka \u798f\u5ca1\u770c<\/li>\n<li>Hiroshima \u5e83\u5cf6\u770c<\/li>\n<li>Kagawa \u9999\u5ddd\u770c<\/li>\n<li>Kagoshima \u9e7f\u5150\u5cf6\u770c<\/li>\n<li>Kochi \u9ad8\u77e5\u770c<\/li>\n<li>Kumamoto \u718a\u672c\u770c<\/li>\n<li>Miyazaki \u5bae\u5d0e\u770c<\/li>\n<li>Nagasaki \u9577\u5d0e\u770c<\/li>\n<li>Oita \u5927\u5206\u770c<\/li>\n<li>Okayama \u5ca1\u5c71\u770c<\/li>\n<li>Saga \u4f50\u8cc0\u770c<\/li>\n<li>Shimane \u5cf6\u6839\u770c<\/li>\n<li>Tokushima \u5fb3\u5cf6\u770c<\/li>\n<li>Tottori \u9ce5\u53d6\u770c<\/li>\n<li>Yamaguchi \u5c71\u53e3\u770c<\/li>\n<\/ul>\n<h4>Hokkaido<\/h4>\n<p>Delivery to Hokkaido is available from <strong>September through July only<\/strong>.<\/p>\n<p>We do not normally ship plantains to Hokkaido during August.<\/p>\n<p><strong>Additional shipping charge: \u00a51,000 per box.<\/strong><\/p>\n<p>Hokkaido deliveries require air transport and may be delayed because of adverse weather, flight cancellations, missed connections or other transport conditions.<\/p>\n<p>During colder months, plantains may also be affected by excessive cold during transport.<\/p>\n<h4>Okinawa<\/h4>\n<p>Delivery to Okinawa is available from <strong>October through May only<\/strong>.<\/p>\n<p>We do not normally ship plantains to Okinawa from June through September because high temperatures during transport increase the risk of rapid ripening and deterioration.<\/p>\n<p><strong>Additional shipping charge: \u00a51,200 per box.<\/strong><\/p>\n<p>Okinawa deliveries require air transport and may be delayed because of adverse weather, flight cancellations, missed connections or other transport conditions.<\/p>\n<h4>U.S. military bases and facilities<\/h4>\n<p>We cannot deliver to U.S. military bases, installations or other restricted-access military addresses.<\/p>\n<p>This includes addresses requiring base access, special entry permits, military postal handling, PSC boxes or gate delivery.<\/p>\n<p>Please use a standard civilian address in Japan, such as a home or workplace.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ================================================== 5. PAYMENT & TAX ================================================== --><\/p>\n\t<div id=\"accordion-1037003842\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1037003842-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-methods-and-taxes-apply?\" aria-expanded=\"false\" aria-controls=\"accordion-1037003842-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quais m\u00e9todos de pagamento s\u00e3o aceitos e quais impostos se aplicam?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1037003842-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1037003842-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>Payment options<\/h4>\n<p>You can choose from the following payment methods:<\/p>\n<ul>\n<li><strong>Cash on delivery (COD)<\/strong> \u2014 available through the website cart and WhatsApp orders.<\/li>\n<li><strong>Online credit card payment<\/strong> \u2014 available through the website shopping cart.<\/li>\n<li><strong>Credit card payment at delivery<\/strong> \u2014 available only when the delivery is handled by Yamato Kuroneko.<\/li>\n<\/ul>\n<p>Credit card payment at delivery is not available for Japan Post deliveries.<\/p>\n<h4>Consumption tax<\/h4>\n<p>All displayed prices include 8% consumption tax.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ================================================== 6. PRODUCT QUANTITY, STORAGE & MIXED ORDERS ================================================== --><\/p>\n\t<div id=\"accordion-3168082605\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3168082605-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-know-about-plantain-quantity,-storage-and-mixed-orders?\" aria-expanded=\"false\" aria-controls=\"accordion-3168082605-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>O que devo saber sobre a quantidade de bananas-da-terra, o armazenamento e os pedidos mistos?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3168082605-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3168082605-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>How many plantains are in each box?<\/h4>\n<p>The number of plantains varies because plantains naturally differ in size depending on the season and shipment.<\/p>\n<p>Boxes are sold by total weight, including the box, and not by a fixed number of pieces.<\/p>\n<p>During colder months, the fruit may be smaller, so a box may contain more individual plantains.<\/p>\n<p>During warmer months, the fruit may be larger, so a box may contain fewer individual plantains.<\/p>\n<p>Please check the individual product page for the approximate number of pieces in each box.<\/p>\n<h4>Natural moisture loss<\/h4>\n<p>Plantains may lose a small amount of moisture during storage and transport, particularly in cold and dry conditions.<\/p>\n<p>Because of this, the delivered box weight may occasionally be slightly lower than the indicated weight. This is normal for fresh produce and does not necessarily mean that the order was short-packed.<\/p>\n<h4>Storage guidance<\/h4>\n<p>Storage life depends on temperature, humidity and seasonal conditions.<\/p>\n<ul>\n<li><strong>Green plantains:<\/strong> consume within approximately 7 days of the displayed delivery date.<\/li>\n<li><strong>Ripe plantains:<\/strong> consume within approximately 5 days of the displayed delivery date.<\/li>\n<li><strong>Recommended storage:<\/strong> 10\u201315\u00b0C in a cool, dry place away from direct sunlight and heat.<\/li>\n<\/ul>\n<p>Storing plantains for too long may reduce their quality.<\/p>\n<p>In cold conditions, plantains may harden, develop dark peel marks and become difficult to peel. The pulp may also lose its best texture and flavor.<\/p>\n<p>Long-term storage is therefore not recommended.<\/p>\n<h4>Can green and ripe plantains be packed in the same box?<\/h4>\n<p>No. Green and ripe plantains are processed, packed and shipped from different facilities because they require different handling and storage conditions.<\/p>\n<p>They are therefore always packed in separate boxes.<\/p>\n<p>If you want both green and ripe plantains, you can order them separately or purchase our <strong>Mixed 10kg product<\/strong>.<\/p>\n<p>The Mixed 10kg product consists of:<\/p>\n<ul>\n<li>One 5kg box of green plantains<\/li>\n<li>One 5kg box of ripe or semi-ripe plantains<\/li>\n<\/ul>\n<p>Because the two boxes are processed at different facilities, they may have different dispatch times, tracking numbers or delivery times.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ================================================== 7. DELIVERY & ORDER PROBLEMS ================================================== --><\/p>\n\t<div id=\"accordion-1201212845\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1201212845-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-do-if-there-is-a-delivery-or-order-problem?\" aria-expanded=\"false\" aria-controls=\"accordion-1201212845-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>O que devo fazer se houver um problema com a entrega ou o pedido?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1201212845-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1201212845-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>I missed the delivery<\/h4>\n<p>Check your mailbox for a missed-delivery notice.<\/p>\n<ul>\n<li>Yamato Kuroneko normally uses a yellow notice.<\/li>\n<li>Japan Post normally uses a red notice.<\/li>\n<\/ul>\n<p>Follow the instructions on the notice and request re-delivery as soon as possible.<\/p>\n<p>For same-day re-delivery, the request generally needs to reach the delivery company before 17:00.<\/p>\n<p>If you need assistance, contact us and provide your tracking number.<\/p>\n<p><strong>Important:<\/strong> Plantains are perishable. Please receive the parcel as soon as possible after the first delivery attempt.<\/p>\n<p>If the parcel is held by the carrier for too long or returned to us, we may not be able to send a replacement.<\/p>\n<h4>Returned boxes<\/h4>\n<p>Returned boxes create significant cost and food waste.<\/p>\n<p>If your box is returned, future deliveries may be paused until you contact us and we approve reactivation of your account.<\/p>\n<p>Future orders may also be changed from cash on delivery to credit card payment.<\/p>\n<h4>I accidentally ordered twice<\/h4>\n<p>If you believe you placed a duplicate order through the website and WhatsApp, please contact us immediately and provide both order details.<\/p>\n<p>Please place your order only once \u2014 either through the website or WhatsApp.<\/p>\n<p>If your first attempt contained an error and you placed a second, correct order, contact us as soon as possible so that we can cancel the incorrect order before processing.<\/p>\n<p>Repeated duplicate ordering may result in cash on delivery being removed from the account. In serious cases, service may be suspended or terminated.<\/p>\n<h4>Refused delivery<\/h4>\n<p>If a customer refuses an order that was correctly dispatched according to the information provided, future orders may be restricted to credit card payment.<\/p>\n<p>Repeated or serious cases may result in temporary suspension or termination of service.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<p><!-- ================================================== 8. CLAIMS, REFUNDS & REPLACEMENTS ================================================== --><\/p>\n\t<div id=\"accordion-1775935869\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1775935869-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-claims,-refunds-and-replacements-work?\" aria-expanded=\"false\" aria-controls=\"accordion-1775935869-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como funcionam as reclama\u00e7\u00f5es, os reembolsos e as substitui\u00e7\u00f5es?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1775935869-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1775935869-label\">\n\t\t\t\n<div class=\"translation-block\">\n<h4>Prazo de 48 horas para reclama\u00e7\u00f5es<\/h4>\n<p>Por favor, entre em contato conosco dentro de <strong>48 horas ap\u00f3s a data e o hor\u00e1rio de entrega solicitados no pedido<\/strong>.<\/p>\n<p>Reclama\u00e7\u00f5es apresentadas ap\u00f3s 48 horas n\u00e3o s\u00e3o cobertas.<\/p>\n\n<h4>Fotografias necess\u00e1rias<\/h4>\n<p>Por favor, envie fotografias claras mostrando:<\/p>\n<ol>\n<li>A etiqueta de envio<\/li>\n<li>A parte externa da caixa<\/li>\n<li>O interior da caixa<\/li>\n<li>Todas as bananas-da-terra afetadas<\/li>\n<\/ol>\n<p>Mantenha o produto e a embalagem at\u00e9 receber nossa resposta, pois poder\u00e1 ser necess\u00e1ria uma verifica\u00e7\u00e3o adicional.<\/p>\n\n<h4>O que pode ser coberto?<\/h4>\n<p>Analisaremos reclama\u00e7\u00f5es envolvendo:<\/p>\n<ul>\n<li>Produto incorreto<\/li>\n<li>Itens faltando<\/li>\n<li>Danos significativos durante o transporte<\/li>\n<li>Frutas claramente impr\u00f3prias para uso no momento da entrega<\/li>\n<\/ul>\n<p>Dependendo das circunst\u00e2ncias, podemos oferecer:<\/p>\n<ul>\n<li>Substitui\u00e7\u00e3o, sujeita \u00e0 disponibilidade de estoque<\/li>\n<li>Cr\u00e9dito para um pedido futuro<\/li>\n<li>Reembolso total ou parcial<\/li>\n<\/ul>\n\n<h4>O que n\u00e3o est\u00e1 coberto?<\/h4>\n<p>Alguns exemplos incluem:<\/p>\n<ul>\n<li>Reclama\u00e7\u00f5es apresentadas ap\u00f3s 48 horas<\/li>\n<li>Marcas est\u00e9ticas normais ou varia\u00e7\u00f5es naturais<\/li>\n<li>Altera\u00e7\u00f5es de qualidade causadas por entrega n\u00e3o recebida<\/li>\n<li>Coleta ou reentrega atrasada<\/li>\n<li>Condi\u00e7\u00f5es de armazenamento do cliente<\/li>\n<li>Resultados do amadurecimento em casa<\/li>\n<li>Pedido do produto errado, como pedir bananas-da-terra verdes quando eram necess\u00e1rias bananas-da-terra maduras<\/li>\n<\/ul>\n\n<h4>Reembolsos<\/h4>\n<p>Os reembolsos de pagamentos com cart\u00e3o de cr\u00e9dito normalmente ser\u00e3o processados atrav\u00e9s da transa\u00e7\u00e3o original do Stripe.<\/p>\n<p>Para reembolsos de pedidos pagos na entrega, poder\u00e1 ser solicitado ao cliente que forne\u00e7a informa\u00e7\u00f5es de conta banc\u00e1ria ou da Japan Post para que uma transfer\u00eancia banc\u00e1ria possa ser realizada.<\/p>\n<p>Consulte nossos Termos e Condi\u00e7\u00f5es para conhecer a pol\u00edtica completa de reclama\u00e7\u00f5es.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"iawp_total_views":452,"footnotes":""},"class_list":["post-12602","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/platanosjapon.com\/pt\/wp-json\/wp\/v2\/pages\/12602","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/platanosjapon.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/platanosjapon.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/platanosjapon.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/platanosjapon.com\/pt\/wp-json\/wp\/v2\/comments?post=12602"}],"version-history":[{"count":9,"href":"https:\/\/platanosjapon.com\/pt\/wp-json\/wp\/v2\/pages\/12602\/revisions"}],"predecessor-version":[{"id":40360,"href":"https:\/\/platanosjapon.com\/pt\/wp-json\/wp\/v2\/pages\/12602\/revisions\/40360"}],"wp:attachment":[{"href":"https:\/\/platanosjapon.com\/pt\/wp-json\/wp\/v2\/media?parent=12602"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}