Mixed Plantain 10 kilos (Ecuador)

Quick rules

1. Be available on your selected delivery date/time. Delivery times are requests and may change due to carrier delays, weather, traffic, address issues, etc.

2. Green plantains are delivered green. If you need ripe plantains, please do not order green.

3. Green + ripe are shipped separately (different vendors/different locations). When ripe plantains are available please order separate boxes for each.

When your box arrives

1. Open the box immediately and check each unit fruit on the same day.

2. Do not leave the box closed for a long time.

3. Remove and safely dispose of the ethylene sachet. Do not consume.

4. Recommended consumption for green plantain is within 7–10 days from the delivery date shown in your order.

Storage

• Best short-term storage: cool, dry, dark place away from sunlight/heat (example: not near a heat source).

• Warm / humid months (around June–September): green plantains can ripen faster. To keep them green longer, store cool (about 8–15°C) as soon as you receive the box.

• Cold / dry months (around September–May): green plantains may not ripen naturally at room temperature in Japan. Long storage can cause hard skin, darkening, and difficult peeling so don’t store for several weeks.

• Home ripening results vary by season and home conditions. We cannot offer refunds, replacements, or credits if home ripening does not produce your desired results. If you need ready-to-eat ripe plantains, we recommend purchasing our professionally ripened plantains.

Natural variation

• Fruit size and piece count vary by season. Boxes are sold by weight, not by a fixed number of pieces.

• In colder months, when stored at home fruit can lose a small amount of moisture (dehydration), so delivered weight can be slightly lower. This does not mean short-packing.

• Minor cosmetic marks (scuffs/latex stains/peel marks) are normal and not defects.

Dispatch & delivery timing

1. Your box usually ships from the warehouse before the delivery date shown in your confirmation. (Same-day dispatch is not possible.)

2. Some regions need extra time due to air/ferry connections and weather. If your prefecture is marked (+2) in your order confirmation, add 1 extra day after dispatch.

If you miss delivery

1. Check your mailbox for the missed-delivery ticket. Yamato Kuroneko is yellow and Japan Post is red.

2. Request re-delivery as soon as possible (fresh produce is time-sensitive). For same-day re-delivery, the carrier usually needs your request before 17:00.

3. If you need help, contact us and share the tracking number.

4. If the box is held too long by the carrier or returned to us, we will not be able to send a replacement. Returned boxes may cause delivery suspension until we approve reactivation. You may lose your cash on delivery option and be moved to credit card only payment.

Payment & address limits

• Payment options include cash on delivery (COD), online credit card, and (Yamato only) credit card payment at the door (on request).

• We cannot deliver to U.S. military facilities/bases and other restricted access addresses.

• If COD was not collected due to a carrier error, we may require settlement by card/bank transfer before future deliveries resume.

Claims policy (48-hour rule)

1. Contact us within 48 hours of the delivery date in your request/confirmation.

2. Please include all required photos. Send a picture of the shipping label. Also include a photo of the outer box, a photo of inside the box and clear photos of all affected fruit.

3. Keep the product and packaging until we reply your request as we may need further verification.

4. Claims are not covered if they are due to late receipt / missed delivery / home storage / ordering the wrong product / home ripening outcomes / claims after 48 hours.