Privacy Policy

 

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

 

By using our website, you agree to the collection and use of information in accordance with this policy.

 

 

We may collect the following types of personal information:

 

Name, Email address, Phone number, Shipping and billing address, Order details and purchase history, Communication records (including WhatsApp and email inquiries)

 

We may also collect technical data such as:

 

IP address, Browser type, Device information, Website usage data (via cookies and analytics tools)

 

 

We use your information to:

 

Process and fulfill orders, Communicate with you regarding orders, deliveries, or inquiries, Send important service updates (including arrival notifications if requested), Improve our website, products, and customer experience, Monitor and analyze usage for business and marketing purposes

 

 

If you choose to log in using your Facebook account, we may receive the following information from Meta (Facebook):

 

Name, Email address, Profile picture (if permitted)

 

This information is used only to:

 

Create or log into your account, Provide customer support and communication, Improve your user experience

 

We also use Meta tools (such as Facebook Pixel and advertising services) to:

 

Measure and improve marketing performance, Deliver relevant advertisements

 

All data received from Meta is handled in accordance with this Privacy Policy and Meta’s Privacy Policy:

https://www.facebook.com/privacy/policy/

 

 

We do not sell your personal information.

 

We may share your information with trusted third parties only where necessary to operate our business, including:

 

Delivery carriers (for order fulfillment), Payment providers (for processing transactions), Service providers (such as hosting, analytics, and communication tools)

 

All third parties are required to handle your data securely and only for the intended purpose.

 

 

We use cookies and similar technologies to:

 

Improve website functionality, Understand user behavior, Support marketing and advertising efforts

 

You can control or disable cookies through your browser settings.

 

 

We retain your personal information only for as long as necessary to:

 

Fulfill orders, Comply with legal obligations, Resolve disputes, Maintain business records

 

 

We take reasonable measures to protect your personal data from unauthorized access, loss, misuse, or alteration.

 

However, we do acknowledge that no method of transmission over the internet is completely secure.

 

 

You have the right to:

 

Access your personal data, Request correction of inaccurate information, Request deletion of your data, Withdraw consent where applicable

 

 

If you would like to request deletion of your personal data, please contact us at:

 

Email: [support at platanosjapon.com] or use the Contact Page

 

Please include:

 

Your name, Your email address, Details of your request

 

We will process your request within a reasonable timeframe.

 

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

 

 

We may update this Privacy Policy from time to time. Changes will be posted on this page.

 

 

If you have any questions about this Privacy Policy or your personal data, please contact us:

 

Email: [support at platanosjapon.com] or use the Contact Page

 

 

This website is operated by: 

 

Demiko International 

〒105-0014

Sunrise Shiba 2F

Shiba 3-31-6

Minato-ku, Tokyo

JAPAN