Termes et Conditions

Disponibilité des produits

The plantain is imported from Ecuador. Delays and equipment failure may occur. When the container arrives port the contents have to be scrutinized by Japan Customs Bureau. The Quarantine office will also check for importation compliance. In our warehouse the contents will undergo quality inspections. Please be aware that our ability to deliver the product to you may be affected by the results of these procedures.

In the event that we have to cancel an order we will send a cancellation message by email and sms text. Please make sure that the data you provide in the order is correct. If you provide incorrect data you may not receive this communication.

Handling of Fresh Products 

Once the box is dispatched from the warehouse, we recommend delivery within 24-48 hours especially during the warm spring and summer seasons.

If you require ripe plantain do not order green plantain. Make sure to store your plantain in ideal conditions. Season and weather conditions may dictate the rate of ripening.

During the autumn and winter seasons green plantain will not ripen naturally. This is due to cold and dry conditions.

During the spring and summer seasons green plantain may ripen rapidly. This is due to the hot and humid conditions.

**AOÛT - SEPTEMBRE 2022 : LA CHALEUR ET L'HUMIDITÉ EXTRÊMES FONT RAPIDEMENT MÛRIR LES FRUITS VERTS**

Ripe and mixed boxes are made to order. Green plantain is stored in a different location to the ripe plantain. Ripe plantain is processed in the ripening chamber. We require approximately 5-7 days to complete the maturation process. Once you have placed your order please refrain from changes or cancellation. As soon as your box is ready, we aim to dispatch the box from the warehouse on the same day.

If you order contains ripe plantain, depending on the season, you may receive semi ripe fruit. Simply place the box in a warm location for maturation to complete.

Between October to July if you require ripe plantain, when stock is available please make sure to select either the ripe or mixed boxes.

Between July to September if you order green plantain when delivered immediately store in a cool location between 8-14 degrees Celsius.

*Nous vous déconseillons de conserver le plantain vert pendant une période prolongée afin de faire mûrir le fruit.

**Si vous commandez du plantain vert, le plantain vert sera livré dans la boîte. Si vous commandez du plantain mûr, le plantain mûr sera livré dans la boîte. 

Late Delivery

Some regions experience delivery delay due to missed connections such as airplanes or ferries. Kansai regions such as Kobe, Kyoto and Nara may experience delivery delays for early morning delivery. Okayama may experience delaivery delays due to missed ferry connections. Okinawa, Fukuoka, Nagazaki and Hokkaido may experience delivery delays due to adverse weather conditions and missed flights. As soon as we detect delays we will strive to send a SMS text message to the mobile phone number provided in the order.

Claims Policy

In the event of a claim please choose a method in the contact page to contact us within 24-48 hours of receiving the product. If an item is damaged during shipping, is defective, or is not what you ordered, we will do our best to make it right. Make sure to send images of the plantains inside the box within 24-48 hours of receipt.

We can offer you a replacement of the product (depending on stock availability), we can offer you credit in your next order (recommended) or we can refund you the money via bank transfer or postal transfer.

We cannot accept returns or exchanges of fresh items more than 48 hours after delivery.

We do not accept returns or exchanges of items for customer reasons, such as unavailable to receive the order in a timely manner, wrong order or different feeling from what you expected. If you wish to return an item for your own reasons (this is not recommended), please pay the shipping costs.

We thank you for your understanding.